At a Glance
- Tasks: Support users with IT issues, onboard new team members, and troubleshoot systems.
- Company: Join a dynamic tech team in Manchester focused on innovation and collaboration.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Enjoy a collaborative culture that values teamwork and continuous improvement.
- Why this job: Be the go-to tech guru and make a real difference in user experience.
- Qualifications: Experience with Windows 11, O365, and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a highly skilled and detail-oriented end user computing Engineer to join our existing DSS team. In this role, you will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 11 operating systems across our organization. You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting which will all play a critical role.
Mandatory skills: Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair
Key Responsibilities:
- Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case of laptop swaps.
- User Onboarding/Offboarding: Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details.
- Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts.
- Documentation: Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing.
- InTune: Onboard devices in InTune and provide support.
- MAC Support: Hands on with Mac support, reimage Mac machines, JAMF.
- Office 365: Support Office 365 related queries.
- Continuous Improvement: Stay updated with the latest Windows 11 features, and industry trends to identify opportunities for process optimization and enhancement.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- ITIL Certified.
- Proven experience as a deskside/end user computing or similar role.
- In-depth knowledge of O365, Operating system, Windows 11, Mac OS, JAMF technologies.
- Strong proficiency in image creation, customization, and application packaging is an added advantage.
- Knowledge of ITSM tools, Service Now.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex issues.
- Strong communication skills to collaborate effectively with cross-functional teams and stakeholders.
- Certifications such as Microsoft Certified: Windows 10 or Windows 11, and CompTIA A+ are a plus.
- Ability to adapt to a dynamic environment.
- Collaborative and inclusive work culture that values innovation and teamwork.
Planning & Organisational Skills:
- Must be able to prioritise own work effectively and be able to direct activities of others.
- Adaptability, flexibility and ability to cope with uncertainty.
Communication & Relationship Skills:
- Works well within a team.
- Must be able to provide and receive complex, sensitive or contentious information.
- Significant experience of working in an IT customer support environment, and providing a high level of customer service.
Deskside Support Engineer in Manchester employer: Coforge U.K. Ltd
Join our dynamic team in Manchester as a Deskside Support Engineer, where you will thrive in a collaborative and inclusive work culture that prioritises innovation and teamwork. We offer competitive benefits, opportunities for professional growth, and a chance to work with cutting-edge technologies like Windows 11 and Office 365, all while supporting our business users in a vibrant city known for its rich culture and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer in Manchester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for a Deskside Support Engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes, projects, and any cool tech you've worked with. This can really set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Deskside Support Engineer. Think about how you'd handle user onboarding or troubleshooting Windows 11 issues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deskside Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 11, MECM, and O365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about deskside support and how your background makes you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love seeing problem-solving in action, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Coforge U.K. Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, MECM, InTune, and O365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved complex IT issues. Think about times when you had to troubleshoot OS installations or application compatibility problems. Highlight your thought process and the steps you took to reach a solution.
✨Demonstrate Your Team Spirit
Since this role involves working closely with others, be ready to talk about your experience in collaborative environments. Share examples of how you've communicated effectively with cross-functional teams and contributed to a positive team culture.
✨Bring Documentation Samples
If you have any documentation or standard operating procedures you've created in previous roles, bring them along. This shows that you value knowledge sharing and continuous improvement, which are key aspects of the role.
