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- Tasks: Support business users with IT issues, onboarding, and troubleshooting across various systems.
- Company: Join a dynamic team in Leeds focused on innovative IT solutions.
- Benefits: Permanent position with opportunities for growth and a collaborative work culture.
- Why this job: Make a real impact by enhancing user experiences with cutting-edge technology.
- Qualifications: Bachelor's degree in IT or related field, with strong troubleshooting skills.
- Other info: Embrace a flexible environment that values teamwork and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled and detail-oriented End User Computing Engineer to join our existing DSS team. In this role, you will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 11 operating systems across our organization. You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role.
Skills
- Windows 11
- MECM
- InTune
- O365
- ITIL
- Problem Management
- Service Now
- Application deployment
- Hardware repair
Key Responsibilities
- Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case of laptop swaps.
- User Onboarding/Offboarding: Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details.
- Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts.
- Documentation: Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing.
- InTune: Onboard devices in InTune and provide support.
- MAC Support: Hands on with Mac support, reimage Mac machines, JAMF.
- Office 365 Support: Support Office 365 related queries.
- Continuous Improvement: Stay updated with the latest Windows 11 features, and industry trends to identify opportunities for process optimization and enhancement.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- ITIL Certified.
- Proven experience as a deskside/end user computing or similar role.
- In-depth knowledge of O365, Operating system, Windows 11, Mac OS, JAMF technologies.
- Strong proficiency in image creation, customization, and application packaging is an added advantage.
- Knowledge of ITSM tools, Service Now.
- Excellent troubleshooting skills with the ability to diagnose and resolve complex issues.
- Strong communication skills to collaborate effectively with cross-functional teams and stakeholders.
- Certifications such as Microsoft Certified: Windows 10 or Windows 11, and CompTIA A+ are a plus.
- Ability to adapt to a dynamic environment.
- Collaborative and inclusive work culture that values innovation and teamwork.
Planning & Organisational Skills
- Must be able to prioritise own work effectively and be able to direct activities of others.
- Adaptability, flexibility and ability to cope with uncertainty.
Communication & Relationship Skills
- Works well within a team.
- Must be able to provide and receive complex, sensitive or contentious information.
- Significant experience of working in an IT customer support environment, and providing a high level of customer service.
End User Computing Engineer in Leeds employer: Coforge U.K. Ltd
Contact Detail:
Coforge U.K. Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Computing Engineer in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to Windows 11, Mac OS, or any troubleshooting you've done. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to end user computing. Think about how you'd handle specific issues, like reimaging machines or supporting Office 365 queries, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our collaborative culture.
We think you need these skills to ace End User Computing Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End User Computing Engineer role. Highlight your experience with Windows 11, Mac OS, and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your troubleshooting prowess. Give examples of complex issues you've resolved, especially related to operating systems or Office 365. This will help us see your problem-solving abilities in action.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t hesitate to let your personality shine through. A bit of your unique voice can make your application stand out. Just remember to keep it relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Coforge U.K. Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Mac OS, and the tools mentioned in the job description like MECM and InTune. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex IT issues you've tackled in the past. Highlight your thought process and the steps you took to diagnose and fix the problems. This will demonstrate your ability to handle the advanced-level support required for the role.
✨Get Familiar with Documentation Practices
Since creating and maintaining documentation is part of the job, think about how you've approached this in previous roles. Be ready to share your experience with standard operating procedures and how you ensure knowledge sharing within a team.
✨Emphasise Your Teamwork and Communication Skills
This role requires collaboration with cross-functional teams, so be prepared to discuss how you've worked effectively with others in the past. Share examples that showcase your ability to communicate complex information clearly and build strong relationships.