At a Glance
- Tasks: Lead a passionate team while delivering exceptional coffee and cake experiences.
- Company: Join a vibrant coffee community with a focus on customer service.
- Benefits: Enjoy up to 70% staff discount, free drinks, and flexible hours.
- Other info: Participate in fun competitions and access exclusive discounts.
- Why this job: Kickstart your career with full training and exciting growth opportunities.
- Qualifications: Enthusiasm for coffee and a knack for team leadership.
The predicted salary is between 24000 - 30000 £ per year.
We’re looking for an enthusiastic experienced leader/supervisor, who is passionate about coffee & cake while delivering great customer service and developing and supporting their team. No experience in coffee is needed as full training will be provided in store and at one of our Coffee Academies!
Some of our GREAT perks whilst being part of the team:
- Staff discount is up to 70% on selected food and drink
- Free drinks on shift
- Bespoke C#1 Benefits Dashboard personalised to you
- Life Assurance
- Medicash – provides free optical (glasses and contact lenses), dental, physio plus lots more
- Flexible working (No late nights!)
- Access to Beanbox - you’ll have access to hundreds of discounts and freebies at the touch of a button.
- Barista to Boardroom Programme – the C#1 Career Pathway
- Lots of fun Competitions and Incentives
- Apprenticeship Opportunities
- Excellent Length of Service Recognition
Why would you join our team? When you join us, you’re joining our C#1 team - whether this is the regular customers of your Store, or your local community. We are also really passionate for those that wish to build a career, we love being part of the Caffe Nero Group which opens up even more opportunities. There really is something for everyone.
If you love interacting with people (and dogs) and giving great service then please apply!
Assistant Manager in Christchurch employer: Coffee#1 Ltd
Join our vibrant C#1 team as an Assistant Manager, where your passion for coffee and cake meets a supportive work culture dedicated to exceptional customer service. Enjoy fantastic perks like up to 70% staff discount, flexible working hours, and access to our Barista to Boardroom Programme, ensuring ample opportunities for personal and professional growth. With a focus on community and career development, we offer a unique environment that values every team member's contribution and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Christchurch
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Coffee#1 Ltd.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Coffee#1 Ltd.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Coffee#1 Ltd that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Coffee#1 Ltd, make sure they see your passion for helping others!
We think you need these skills to ace Assistant Manager in Christchurch
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Coffee#1 Ltd, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Coffee#1 Ltd. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Coffee#1 Ltd.
How to prepare for a job interview at Coffee#1 Ltd
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Coffee#1 Ltd that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Coffee#1 Ltd and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
