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For Companies At a Glance
- Tasks: Manage client relationships and ensure smooth project execution.
- Company: Join a creative agency focused on innovative solutions and collaboration.
- Benefits: Enjoy perks like a company pension, cycle scheme, and private health insurance.
- Why this job: Be part of a passionate team delivering impactful brand experiences in a supportive environment.
- Qualifications: Degree educated with 2 years' agency experience and strong communication skills.
- Other info: Position based in Newcastle upon Tyne; must be able to commute or relocate.
The predicted salary is between 28800 - 43200 £ per year.
Coffee Design’s vision is to be a leading creative partner where collaboration and innovation drive exceptional results for our clients and their brands. We are looking for an experienced, hardworking and organised Account Executive to join our creative agency. The ideal candidate will have exceptional communication and interpersonal skills, a deep understanding of design and digital services, and a strong customer service orientation.
As an experienced Account Executive, you will be responsible for managing client relationships, ensuring the smooth running of all projects and quality of output. You will collaborate with cross-functional teams to deliver high-quality solutions that exceed client expectations.
What you’ll do:
- Build and maintain strong relationships with clients, serving as the primary point of contact for their design and digital needs.
- Manage client expectations through effective communication, responding to requests and problem solving.
- Collaborate with creative, design, and digital teams to develop and execute project plans that meet or exceed client goals.
- Ensure all project deliverables are completed on time and meet quality standards.
- Monitor project progress and identify and mitigate risks and issues.
- Lead project meetings, including kick-offs, status updates, and review sessions.
- Provide regular project updates and reports to clients and agency management.
- Manage budgets, invoice clients and manage purchase orders using our financial management system, with support from our finance and account team.
- Complete other duties and responsibilities as assigned.
What we’re looking for:
- A confident, highly organised and proactive individual who enjoys working in a fast-paced and energetic environment.
- Excellent communication and project management skills with a passion for delivering outstanding client service.
- Educated to a degree level.
- 2 years of experience in a similar role within an agency environment.
- Exceptional communication and interpersonal skills.
- Excellent customer service orientation with a strong understanding of client needs.
- Knowledge of design and digital services and processes.
- Proven ability to manage multiple projects, priorities and timelines simultaneously.
- Strong organisational and time management skills.
- Ability to work independently and collaboratively in a team environment.
- Willingness to work outside of standard business hours as needed.
The agency:
We are a creative agency that is dedicated to delivering exceptional and innovative solutions to our clients. As a team of talented creatives, developers, marketers, and project managers, we pride ourselves on delivering impactful and engaging brand experiences. We are passionate about collaboration and communication, and we work closely with our clients to understand their needs and objectives. Whether we are developing an exciting new brand, rolling out a strategically planned campaign, or creating a cutting-edge website, you’ll find a positive and innovative team atmosphere built on support and creativity. We are committed to delivering high-quality solutions that exceed our clients' expectations.
Job Type: Full-time
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule: Monday to Friday
Ability to commute/relocate: Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Experience: Agency: 2 years (preferred)
Work Location: In person/ Onsite
Account Executive employer: Coffee Design Ltd
Contact Detail:
Coffee Design Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarise yourself with Coffee Design’s portfolio and recent projects. Understanding their style and approach will help you tailor your conversations and demonstrate how your skills align with their creative vision.
✨Tip Number 2
Network within the industry by attending design and digital events in Newcastle upon Tyne. Building connections can provide insights into the agency's culture and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and projects in the past. Highlighting your experience in a similar agency environment will showcase your fit for the role.
✨Tip Number 4
Demonstrate your understanding of design and digital services during interviews. Being able to speak knowledgeably about trends and processes will show that you're not just a good communicator, but also a valuable asset to their team.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within an agency environment. Emphasise your communication skills and any specific projects where you successfully managed client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for design and digital services. Mention specific examples of how you've exceeded client expectations in previous roles and how your proactive approach aligns with Coffee Design’s vision.
Showcase Relevant Skills: Clearly outline your organisational and time management skills in your application. Provide examples of how you've managed multiple projects simultaneously and the tools or methods you used to keep everything on track.
Highlight Team Collaboration: Since the role involves working with cross-functional teams, include examples of successful collaborations in your application. Describe how you contributed to team projects and the outcomes that resulted from effective teamwork.
How to prepare for a job interview at Coffee Design Ltd
✨Showcase Your Communication Skills
As an Account Executive, exceptional communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and effectively during the interview. Use examples from your past experiences where you successfully managed client relationships or resolved issues through strong communication.
✨Demonstrate Your Project Management Expertise
Highlight your experience in managing multiple projects simultaneously. Discuss specific tools or methodologies you’ve used to keep projects on track and how you’ve ensured quality deliverables. This will show that you can handle the fast-paced environment of the agency.
✨Understand the Company’s Vision
Familiarise yourself with Coffee Design’s mission and recent projects. Being able to discuss how your skills align with their vision of collaboration and innovation will impress the interviewers and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client expectations. Prepare scenarios where you successfully navigated challenges or exceeded client goals, as this will demonstrate your proactive approach and customer service orientation.
