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For Companies At a Glance
- Tasks: Manage client relationships and ensure smooth project execution.
- Company: Join a creative agency focused on innovative solutions and collaboration.
- Benefits: Enjoy perks like a company pension, cycle to work scheme, and private medical insurance.
- Why this job: Be part of a passionate team delivering impactful brand experiences in a supportive environment.
- Qualifications: Degree educated with 2 years of agency experience and strong communication skills.
- Other info: Must be willing to work outside standard hours and commute to Newcastle upon Tyne.
The predicted salary is between 28800 - 48000 £ per year.
Coffee Design’s vision is to be a leading creative partner where collaboration and innovation drive exceptional results for our clients and their brands. We are looking for an experienced, hardworking and organised Account Executive to join our creative agency. The ideal candidate will have exceptional communication and interpersonal skills, a deep understanding of design and digital services, and a strong customer service orientation.
As an experienced Account Executive, you will be responsible for managing client relationships, ensuring the smooth running of all projects and quality of output. You will collaborate with cross-functional teams to deliver high-quality solutions that exceed client expectations.
What you’ll do:
- Build and maintain strong relationships with clients, serving as the primary point of contact for their design and digital needs.
- Manage client expectations through effective communication, responding to requests and problem solving.
- Collaborate with creative, design, and digital teams to develop and execute project plans that meet or exceed client goals.
- Ensure all project deliverables are completed on time and meet quality standards.
- Monitor project progress and identify and mitigate risks and issues.
- Lead project meetings, including kick-offs, status updates, and review sessions.
- Provide regular project updates and reports to clients and agency management.
- Manage budgets, invoice clients and manage purchase orders using our financial management system, with support from our finance and account team.
- Complete other duties and responsibilities as assigned.
What we’re looking for:
- A confident, highly organised and proactive individual who enjoys working in a fast-paced and energetic environment.
- Educated to a degree level.
- 2 years of experience in a similar role within an agency environment.
- Exceptional communication and interpersonal skills.
- Excellent customer service orientation with a strong understanding of client needs.
- Knowledge of design and digital services and processes.
- Proven ability to manage multiple projects, priorities and timelines simultaneously.
- Strong organisational and time management skills.
- Ability to work independently and collaboratively in a team environment.
- Willingness to work outside of standard business hours as needed.
The agency:
We are a creative agency that is dedicated to delivering exceptional and innovative solutions to our clients. As a team of talented creatives, developers, marketers, and project managers, we pride ourselves on delivering impactful and engaging brand experiences. We are passionate about collaboration and communication, and we work closely with our clients to understand their needs and objectives. Whether we are developing an exciting new brand, rolling out a strategically planned campaign, or creating a cutting-edge website, you’ll find a positive and innovative team atmosphere built on support and creativity.
Whether we are working on a small project or a large-scale campaign, we bring our creativity, innovation, and attention to detail to every aspect of our work. We are passionate about what we do and are committed to delivering high-quality solutions that exceed our clients' expectations.
Job Type: Full-time
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule: Monday to Friday
Ability to commute/relocate: Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Experience: Agency: 2 years (preferred)
Work Location: In person/ Onsite
Account Executive employer: Coffee Design Ltd
Contact Detail:
Coffee Design Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarise yourself with Coffee Design’s portfolio and recent projects. Understanding their style and approach will help you tailor your conversations and demonstrate how your skills align with their creative vision.
✨Tip Number 2
Network within the design and digital services community in Newcastle upon Tyne. Attend local events or workshops to meet industry professionals, which can provide valuable insights and potentially lead to referrals for the Account Executive position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and projects in the past. Highlighting your experience in a similar agency environment will show that you’re ready to hit the ground running.
✨Tip Number 4
Demonstrate your understanding of project management tools and techniques during your interactions. Being able to speak confidently about how you manage timelines, budgets, and team collaboration will set you apart as a strong candidate.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within an agency environment. Emphasise your communication skills and any specific projects that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for design and digital services. Mention specific examples of how you've successfully managed projects and exceeded client expectations in the past. This is your chance to show your personality and enthusiasm for the role.
Highlight Relevant Skills: In your application, clearly outline your organisational and time management skills. Provide examples of how you've handled multiple projects simultaneously and how you’ve communicated effectively with clients and teams to achieve project goals.
Showcase Your Understanding of the Agency: Demonstrate your knowledge of Coffee Design and its vision in your application. Mention how your values align with theirs and how you can contribute to their goal of delivering exceptional results for clients. This shows that you’ve done your homework and are genuinely interested in the position.
How to prepare for a job interview at Coffee Design Ltd
✨Showcase Your Communication Skills
As an Account Executive, exceptional communication is key. During the interview, demonstrate your ability to articulate ideas clearly and listen actively. Prepare examples of how you've effectively communicated with clients or team members in past roles.
✨Understand the Agency's Vision
Familiarise yourself with Coffee Design’s mission and values. Be ready to discuss how your experience aligns with their vision of collaboration and innovation. This shows that you’re not just looking for any job, but are genuinely interested in contributing to their goals.
✨Prepare for Project Management Questions
Expect questions about your project management experience. Be prepared to discuss specific projects you've managed, how you handled challenges, and your approach to ensuring quality and timeliness. Highlight your organisational skills and ability to juggle multiple priorities.
✨Demonstrate Your Customer Service Orientation
Since the role requires a strong customer service focus, prepare to share examples of how you've gone above and beyond for clients in previous positions. Discuss how you identify client needs and ensure their satisfaction, which is crucial for building lasting relationships.
