At a Glance
- Tasks: Provide first-line tech support and troubleshoot IT issues for customers.
- Company: Join Coffee Cup Solutions, a leading IT services provider in Wokingham.
- Benefits: Gain industry-recognised skills, certifications, and practical experience.
- Other info: Enjoy a supportive team environment with opportunities for growth and learning.
- Why this job: Kickstart your IT career with hands-on training in cloud technologies and Microsoft 365.
- Qualifications: GCSEs in Maths, English, and Science (grades 9 to 4) required.
The predicted salary is between 18000 - 25000 £ per year.
Introduction
We are looking for an enthusiastic and motivated Apprentice Information Communications Technician (Level 3) to join our growing technical support team.
This role is ideal for someone passionate about technology and keen to develop a career in IT support, cloud technologies, and Microsoft 365 environments.
About the Employer
Coffee Cup Solutions is a Wokingham-based managed IT services and consultancy provider with over 10 years’ experience supporting organisations across the UK.
We deliver managed IT support, cyber security, cloud and MS365 solutions, and offer software development and strategic IT consultancy, with a strong focus on proactive service, security and long‑term client partnerships.
What You’ll Do
As the first point of contact for our customers, you will provide technical assistance via telephone, email and live chat while developing the skills required to support cloud‑based systems, networking, operating systems and modern workplace technologies.
You will work towards the Level3 Apprentice Information Communications Technician, gaining industry‑recognised skills and certifications alongside practical workplace experience.
Key Responsibilities
- Provide first‑line technical support via phone, email and live chat.
- Log, update and manage support tickets within the service desk platform.
- Troubleshoot common IT issues relating to hardware, software, cloud services and networking.
- Escalate incidents and service requests to senior engineers where required.
- Assist with device setup, configuration and maintenance.
- Support Microsoft365 applications and user account administration.
- Monitor customer systems and respond to alerts generated by monitoring tools.
- Maintain accurate technical documentation and knowledge‑base articles.
- Communicate technical information clearly to non‑technical users.
- Follow service desk processes, procedures and security policies.
- Participate in apprenticeship training and complete all required coursework and assessments.
- Training Outcome
To be confirmed upon appointment.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem‑solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Patience
- Time‑management skills
- Willingness to learn
Qualifications
- GCSE – Maths, English and Science (graded 9 to 4)
- Course: Information Communications Technician (Level3)
- Level:3
- Route: Digital
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: Monday to Friday, either9:00amto5:30pm or8:30amto5:00pm (to be confirmed).
- Expected Duration: 1Year6Months
- Training Provider: BRAGDLLP
- #J-18808-Ljbffr
ICT Apprentice in Wokingham employer: COFFEE CUP SOLUTIONS LIMITED
Coffee Cup Solutions is an excellent employer for aspiring IT professionals, offering a supportive work culture that prioritises employee growth and development. As an ICT Apprentice, you will gain hands-on experience in a dynamic environment while receiving industry-recognised training and certifications, all within the vibrant community of Wokingham. With a strong focus on proactive service and long-term client partnerships, you'll be part of a team that values innovation and collaboration, making it a rewarding place to kickstart your career in technology.
Contact Details:
COFFEE CUP SOLUTIONS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICT Apprentice in Wokingham
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like COFFEE CUP SOLUTIONS LIMITED.
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✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to COFFEE CUP SOLUTIONS LIMITED, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like COFFEE CUP SOLUTIONS LIMITED directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace ICT Apprentice in Wokingham
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like COFFEE CUP SOLUTIONS LIMITED want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For COFFEE CUP SOLUTIONS LIMITED, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at COFFEE CUP SOLUTIONS LIMITED
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
