At a Glance
- Tasks: Lead a team of SME Account Managers to drive client satisfaction and portfolio growth.
- Company: Join Coface, a global leader in trade credit risk management with 75 years of expertise.
- Benefits: Enjoy competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of a diverse team committed to ethical practices and continuous improvement.
- Why this job: Make a real impact by guiding a dynamic team and enhancing client relationships.
- Qualifications: Experience in account management and strong leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Coface has been managing credit risk for more than 75 years, helping companies grow and trade confidently in volatile environments. As a global leader in trade credit risk management, Coface supports around 100,000 clients operating in nearly 200 markets. The company provides a broad range of solutions, including Trade Credit Insurance, Business Information, Debt Collection, Single Risk Insurance, Surety Bonds, and Factoring. By combining deep expertise with advanced technology, Coface enables secure domestic and international trade for organizations of all sizes and sectors.
This is a full-time, on-site role based in London for an SME Account Manager Team Leader. The Team Leader will oversee a team of SME Account Managers, providing coaching, performance management, and guidance to ensure portfolio growth, high client satisfaction, and effective risk management. The role involves monitoring team KPIs, allocating workloads, and supporting complex client cases, renewals, and negotiations. The Team Leader will collaborate closely with underwriting, risk, operations, and sales teams to deliver integrated solutions and maintain strong relationships with SME clients and brokers. Additional responsibilities include contributing to process improvements, supporting training initiatives, and ensuring compliance with internal policies and regulatory requirements.
Qualifications
- Proven experience leading or supervising account management or client service teams, ideally in financial services, insurance, or B2B solutions.
- Strong background in SME account management, including portfolio handling, client retention, and upselling or cross-selling activities.
- Demonstrated skills in stakeholder management and collaboration with cross-functional teams such as underwriting, sales, and operations.
- Solid understanding of credit risk, trade credit insurance, or related risk management products is highly beneficial.
- Excellent communication, negotiation, and presentation skills, with the ability to engage confidently with SME clients and intermediaries.
- Strong analytical and problem-solving abilities, including comfort with data, KPIs, and performance reports.
- Organizational and time-management skills to manage team priorities, deadlines, and multiple client demands.
- Experience driving process improvements and implementing best practices within a team environment.
- Comfort working with CRM systems and standard office software; experience with insurance or risk platforms is an advantage.
- Bachelor's degree in Business, Finance, Economics, or a related field (or equivalent professional experience).
- Commitment to inclusive, ethical, and customer-focused practices, with the ability to work effectively in a diverse team.
Sme Account Manager Team Leader employer: Coface
Coface is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets tradition. With a strong commitment to employee development, we provide extensive training and growth opportunities, fostering a culture of collaboration and inclusivity. Join us to be part of a global leader in trade credit risk management, where your contributions directly impact our clients' success and you can thrive in a supportive and rewarding atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Sme Account Manager Team Leader
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Coface. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Sme Account Manager Team Leader
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Coface.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Coface's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Coface
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Coface.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Coface will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Coface employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
