At a Glance
- Tasks: Lead and inspire a team while managing SME client relationships and driving portfolio growth.
- Company: Join a dynamic company focused on client success and operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Fast-paced role with opportunities for career advancement and continuous improvement.
- Why this job: Make a real impact by leading a high-performance team and enhancing client experiences.
- Qualifications: Experience in account management and team leadership within a client-focused environment.
The predicted salary is between 45000 - 55000 £ per year.
Leadership & Team Management
- Lead, inspire and develop the SME Account Management and Policy Services team, fostering a collaborative and high-performance culture.
- Provide ongoing coaching, guidance and constructive feedback to support individual growth and team capability.
- Act as the primary escalation point for complex client matters, operational issues and team queries.
- Effectively manage team capacity, workload distribution and priorities to ensure delivery against agreed service levels and deadlines.
- Champion a culture of accountability, continuous improvement, customer‑centricity and regulatory compliance.
- Partner closely with the Head of Account Management on performance management, resource planning and delivery of team objectives.
- Ensure consistent adherence to policies, procedures and data quality standards, maintaining excellence in client communication.
Client & Account Management
- Manage a portfolio of SME and Mid‑Market clients across both brokered and direct channels.
- Build and maintain strong, long‑term client relationships, acting as a trusted advisor and key point of contact.
- Lead client meetings, reviews and negotiations, including engagement with senior stakeholders where required.
- Proactively identify and deliver cross‑sell and up‑sell opportunities to maximise portfolio value.
- Drive client retention, renewal and portfolio growth through proactive engagement and high‑quality service delivery.
Operational Delivery & Governance
- Oversee the end‑to‑end administration, renewal and endorsement of SME contracts, ensuring accuracy, quality and SLA adherence.
- Support scheme renewals on an exception basis where required.
- Ensure team compliance with internal policies, regulatory requirements and risk frameworks.
- Monitor KPIs and produce regular performance insights on client activity, service delivery and team effectiveness.
- Identify and implement process improvements to enhance operational efficiency, customer experience and service quality.
Qualifications
- Bachelor’s degree in Business, Finance or a related discipline (or equivalent experience).
- Strong understanding of the trade credit insurance market and associated commercial challenges.
- Working knowledge of risk underwriting principles and claims processes.
- Proven experience leading, coaching or supervising a team within a client‑focused, operational or account management environment.
- Demonstrated account management experience within SME, financial services, insurance, trade credit insurance or a related sector.
- Experience operating within a regulated environment, with a solid understanding of compliance and governance requirements.
- Strong client focus, with a commitment to delivering excellent customer outcomes.
- Excellent communication, stakeholder management and negotiation skills.
- Highly organised, with the ability to prioritise effectively and manage multiple deliverables within tight deadlines.
- Strong attention to detail, accuracy and personal accountability.
- Ability to collaborate effectively within a fast‑paced, dynamic environment.
- Proficient in CRM systems and comfortable working with data to inform decision‑making.
SME Account Manager Team Leader, Mid-Market employer: Coface Group
As an SME Account Manager Team Leader in the Mid-Market sector, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. Our company fosters a culture of collaboration and accountability, offering ongoing coaching and opportunities for professional advancement while ensuring a strong focus on client relationships and service excellence. Located in a vibrant area, we provide a unique opportunity to engage with diverse clients and make a meaningful impact in the trade credit insurance market.
StudySmarter Expert Advice🤫
We think this is how you could land SME Account Manager Team Leader, Mid-Market
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in account management and how you’ve led teams to success. The more you practice, the more confident you’ll feel.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit for the SME Account Manager Team Leader position.
We think you need these skills to ace SME Account Manager Team Leader, Mid-Market
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience and client management skills, as these are key for the SME Account Manager Team Leader role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and managed client relationships in the past, showing us your customer-centric approach.
Showcase Your Achievements:Quantify your successes where possible! Whether it’s improving client retention rates or leading a successful project, numbers can really make your application stand out and demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Coface Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the trade credit insurance market and the specific challenges it faces. Being able to discuss these topics confidently will show that you're not just a candidate, but a potential leader who understands the landscape.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, focusing on your coaching and mentoring experiences. Highlight situations where you inspired your team or improved performance, as this role is all about fostering a high-performance culture.
✨Client-Centric Mindset
Be ready to discuss how you've built and maintained strong client relationships. Share specific instances where you acted as a trusted advisor and how you handled complex client matters, as this will demonstrate your ability to manage a portfolio effectively.
✨Data-Driven Decision Making
Familiarise yourself with CRM systems and be prepared to talk about how you've used data to inform your decisions in previous roles. This will show that you can monitor KPIs and implement process improvements, which are key aspects of the job.
