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- Tasks: Support the fundraising team with donations, events, and supporter communications.
- Company: Join Coeliac UK, a charity supporting over 60,000 members affected by coeliac disease.
- Benefits: Enjoy hybrid working, competitive salary, and a friendly team environment.
- Why this job: Kickstart your charity career while making a real impact in people's lives.
- Qualifications: Customer care experience and strong communication skills are essential.
- Other info: Combine your CV and cover letter into one document to apply.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Coeliac UK currently has an exciting opportunity for a Fundraising Assistant, tojoin our team hybrid working, including on site at Coeliac UK Head Office, High Wycombe . You will join us on a full timebasis. In return you will receive a competitive salary.
Coeliac UK represents over 60,000 members providing information and support to those affected by coeliac disease or following a gluten free diet. We also campaign on behalf of all those living with coeliac disease and undertake research into the causes of the disease.
The Fundraising Assistant role:
The Fundraising Assistant will play a vital role in supporting the fundraising team, ensuring excellent stewardship of Coeliac UK's supporters. This includes processing donations, supporting fundraising events, preparing fundraising materials and merchandise, and ensuring exceptional supporter care. This is an excellent opportunity for individuals looking to start a career in the charity sector, with or without prior fundraising experience.
Key responsibilities of the Fundraising Assistant :
Supporting the fundraising team with admin tasks as required including:
- Incoming Post: Handle all incoming mail and ensure efficient logging of mail returns in the CRM database.
- Donation Processing: Accurately recording cheques, cash and credit card donations taken over the phone, and updating the CRM accordingly.
- Gift Aid Management: Scan Gift Aid declarations and log them in the CRM.
- Fundraising Packs: Collate and send out fundraising packs to supporters.
- Supporter Communications: Send thank-you letters and certificates to donors, maintaining excellent relationships.
- Data Management: Update supporter details on the CRM and assist with importing data for fundraising campaigns.
- Event Participation: Attend events where necessary and support cheer squads, putting together goody bags and assisting with event logistics.
- Merchandise and Shop: Order stock for the online shop and manage the store cupboard inventory.Prepare and log shop products for events.
- Supporter Queries: Answer queries from supporters with professionalism and empathy. Responding to telephone, web and email enquires
- Record Keeping: Keep the “Share Your Stories” log, images and consent forms up to date.
Knowledge, Skills and Experience required for the Fundraising Assistant :
- Customer Care Experience: Previous experience in supporter or customer care roles is essential.
- Organisational Skills: Ability to plan and prioritise workload effectively.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to engage confidently with supporters.
- Interpersonal Skills: Strong interpersonal abilities to connect with supporters face-to-face, over the phone, and online.
- Attention to Detail: High level of accuracy in all tasks, particularly in data entry and communication.
- Self-Motivation: Ability to work independently and manage time efficiently.
- Technical Skills: Proficient in Microsoft Office (Outlook, Excel, Word) and experience with databases.
- Enthusiastic Team Player: Willingness to collaborate within a lively and friendly team environment.
If you would like to be considered as our Fundraising Assistant, please apply now with your CV and cover letter. For your application to be considered, please combine your covering letter and CV into a single document for uploading purposes. We’d love to hear from you!
Fundraising Assistant employer: Coeliac UK
Contact Detail:
Coeliac UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fundraising Assistant
✨Tip Number 1
Familiarize yourself with Coeliac UK's mission and values. Understanding the organization’s goals will help you connect with their supporters and demonstrate your passion for the cause during interviews.
✨Tip Number 2
Highlight any previous customer care experience you have. Since the role emphasizes supporter care, be ready to share specific examples of how you've successfully engaged with customers or supporters in the past.
✨Tip Number 3
Brush up on your organizational skills. Be prepared to discuss how you prioritize tasks and manage your time effectively, as these are crucial for supporting the fundraising team efficiently.
✨Tip Number 4
Show your enthusiasm for teamwork. Since this role involves collaborating with a lively team, think of examples that showcase your ability to work well with others and contribute positively to a team environment.
We think you need these skills to ace Fundraising Assistant
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customize your cover letter for the Fundraising Assistant position. Highlight your relevant experience in customer care and your passion for supporting charitable causes.
Showcase Your Skills: In your CV, emphasize your organizational skills, attention to detail, and communication abilities. Provide specific examples of how you've successfully managed tasks or supported teams in previous roles.
Combine Documents: As requested, combine your CV and cover letter into a single document before uploading. Ensure that the formatting is clean and professional for easy readability.
Express Enthusiasm: In both your cover letter and CV, convey your enthusiasm for the role and the mission of Coeliac UK. Mention any personal connections to the cause or experiences that motivate you to apply.
How to prepare for a job interview at Coeliac UK
✨Show Your Passion for Fundraising
Make sure to express your enthusiasm for the charity sector and the mission of Coeliac UK. Share any personal experiences or motivations that drive your interest in fundraising, as this will resonate well with the interviewers.
✨Demonstrate Customer Care Experience
Prepare examples from your past roles where you provided excellent customer care. Highlight specific situations where you successfully managed supporter queries or built strong relationships with clients, showcasing your interpersonal skills.
✨Highlight Organizational Skills
Be ready to discuss how you prioritize tasks and manage your time effectively. You might want to share a specific instance where your organizational skills made a significant impact on a project or task.
✨Prepare for Technical Questions
Since the role requires proficiency in Microsoft Office and experience with databases, brush up on these skills. Be prepared to discuss your technical abilities and any relevant software you've used in previous positions.
