At a Glance
- Tasks: Provide hands-on IT support, manage hardware, and troubleshoot tech issues.
- Company: Join a growing education provider focused on Coding and AI.
- Benefits: Competitive salary, generous leave, pension scheme, and retail discounts.
- Other info: Supportive team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by keeping staff and students connected with up-to-date tech.
- Qualifications: Experience in IT support, strong troubleshooting skills, and good communication.
The predicted salary is between 28000 - 32000 £ per year.
About School of Coding & AI
School of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical to keeping staff and students productive, connected and secure.
About the role
We are looking for a hands-on and dependable IT Support Officer to take ownership of day-to-day hardware support across the organisation. This role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up-to-date technology. This is a practical role for someone who enjoys solving problems, staying organised and being the go-to person for IT support across the business.
What you'll be doing
- Set up, configure and deploy laptops and other IT equipment for new starters and existing staff
- Provide 1st and 2nd line technical support for hardware, software, user access and general IT issues
- Troubleshoot laptop, printer, connectivity, peripheral and account related issues
- Ensure staff and student devices are kept up to date with required software, patches and security updates
- Manage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability
- Support user onboarding and offboarding, including device setup, account creation, permissions and asset recovery
- Maintain IT asset registers and ensure all devices are logged, tracked and properly assigned
- Escalate more complex issues where needed and work with third party suppliers or support partners to resolution
- Support the maintenance of Google Suite or similar business systems, including password resets, user setup and access support
- Assist with maintaining basic IT security standards across devices and users
- Help ensure IT support processes are organised, documented and followed consistently
- Provide responsive, user-friendly support to staff with varying levels of technical confidence
What we're looking for
You are practical, organised and comfortable dealing with a high volume of day-to-day IT issues. You take pride in keeping devices running properly, staying on top of updates and giving users confidence that problems will be dealt with properly.
Essential
- Previous experience in an IT support role, including 1st and 2nd line support
- Experience setting up and managing laptops and other user hardware at scale
- Experience managing IT stock, asset registers or equipment allocation
- Good working knowledge of Windows laptops and common business software
- Experience supporting Microsoft 365 and G-Suite, user accounts and access issues
- Confidence troubleshooting hardware, software and basic networking issues
- Strong organisational skills with the ability to manage competing priorities
- Clear communication skills and a helpful, service-led approach
Desirable
- Experience supporting both staff and student or end user environments
- Experience with Active Directory, Entra ID or similar user administration tools
- Knowledge of patch management, software deployment and endpoint security best practice
- Familiarity with ticketing systems and IT documentation processes
- CompTIA A+, Network+ or similar IT qualification
- Degree, diploma or relevant technical certification in IT, Computing or a related field
Why join us
- A broad, hands-on IT role with real ownership
- Opportunity to shape and improve IT support processes as the organisation grows
- Varied work across hardware, support, software updates and stock management
- Supportive team environment with room to develop
Salary of £28,000 to £32,000 per year, depending on experience
Generous annual leave entitlement
Pension scheme
Employee Assistance Programme
Company events
Retail discounts through Bright Exchange
IT Officer in Birmingham employer: Coding Ltd
At the School of Coding & AI, we pride ourselves on being an excellent employer that values hands-on IT support and fosters a collaborative work culture. Our IT Officer role offers a unique opportunity to take ownership of critical IT processes while enjoying generous benefits such as a competitive salary, annual leave, and professional development opportunities. Join us in a supportive environment where your contributions directly impact the productivity and security of our staff and students.
StudySmarter Expert Advice🤫
We think this is how you could land IT Officer in Birmingham
✨Tip Number 1
Network like a pro! Attend industry meetups, workshops, or online webinars related to IT support. Connecting with others in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting experiences, and any relevant certifications. This gives potential employers a glimpse of what you can bring to the table.
✨Tip Number 3
Practice your interview skills! Prepare for common IT support questions and scenarios. Mock interviews with friends or using online resources can help you feel more confident when it’s time to shine.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals like you. Tailor your application to highlight your hands-on experience and problem-solving skills, and let us know why you’d be a great fit for our team.
We think you need these skills to ace IT Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience. Focus on your skills in hardware setup, troubleshooting, and managing IT stock, as these are key for the IT Officer role.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for IT support and how you can contribute to our team. Mention specific examples of how you've solved problems or improved processes in previous roles.
Show Off Your Technical Skills:Don’t forget to mention your familiarity with Windows laptops, Microsoft 365, and G-Suite. Highlight any experience with ticketing systems or IT documentation processes, as these will make you stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the School of Coding & AI!
How to prepare for a job interview at Coding Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows laptops, Microsoft 365, and G-Suite. Be ready to discuss your experience with hardware setup, troubleshooting, and managing IT stock. The more familiar you are with the tools and systems they use, the more confident you'll feel during the interview.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific problems you solved, how you approached them, and the outcomes. This will demonstrate your practical skills and your ability to stay organised under pressure.
✨Communicate Clearly and Confidently
Since you'll be supporting staff with varying levels of technical confidence, practice explaining complex IT concepts in simple terms. During the interview, focus on clear communication and a helpful attitude to show that you're service-oriented and approachable.
✨Ask Insightful Questions
Prepare a few questions about the role and the team. Inquire about their current IT challenges or how they envision the IT support processes evolving as the organisation grows. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
