Roku seeks a Technical Support Manager to lead a distributed IT support team across EMEA and India, delivering high-quality employee IT support and driving continuous improvement. You will own end-to-end operations from incident response to onboarding, and collaborate with Security, People Ops, and Network Engineering.
The role emphasizes setting and maintaining SLAs, building a follow-the-sun model, and guiding automation to scale support across global offices.
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Global IT Support Manager - Follow-the-Sun & AI-Driven employer: Coding Black Females Ltd.
Coding Black Females is an exceptional employer dedicated to empowering black women in tech through education and community support. With a strong focus on inclusivity, the organisation fosters a collaborative work culture that encourages personal and professional growth, offering unique opportunities to contribute to meaningful training programmes in cybersecurity. As a non-profit based in London, Bristol, and Bath, employees can enjoy the flexibility of remote work while making a significant impact in the lives of aspiring developers.
