At a Glance
- Tasks: Manage enterprise customer relationships and enhance their technical hiring processes using Codility's platform.
- Company: Join Codility, a leader in tech assessment solutions, working remotely in the UK.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams and enjoy a dynamic work environment.
- Why this job: Make a real impact by helping companies hire top technical talent effectively.
- Qualifications: Experience in Customer Success or similar roles, with a passion for technology and hiring.
The predicted salary is between 60000 - 80000 £ per year.
Location: UK, Remote
Codility is at the forefront of helping organisations navigate the rapidly evolving technology landscape. With the rise of AI, ensuring accurate candidate assessment and skill validation is more critical than ever. Our mission is to empower companies to hire the best technical talent, providing a robust assessment platform that gives engineering teams real signal on coding ability, at scale.
We are looking for a Senior Customer Success Manager (Assessment Strategy) to work with some of Codility’s largest enterprise customers. You’ll work with enterprise customers who use Codility in real hiring processes, helping them get the setup right, drive adoption and make better decisions from the signal our platform gives them.
You will sit in the Customer Success team, but work closely with Solutions Engineering, Product and Assessment Science. The right person will combine strong enterprise customer management with curiosity for technology, technical hiring and evidence-based assessment.
What you’ll do:
- Manage a portfolio of enterprise customers, with a focus on adoption, retention, expansion and long-term partnership.
- Build trusted relationships with senior stakeholders across Engineering and Talent Acquisition.
- Help customers design and improve technical hiring workflows using Codility’s platform.
- Advise customers on assessment configuration, task selection, difficulty calibration, language coverage and role-relevant benchmarking.
- Lead customer conversations around adoption, value, hiring outcomes and areas for improvement.
- Run QBRs and turn usage data into clear recommendations that help customers make better hiring decisions.
- Identify risks early and take proactive action to improve engagement, adoption and customer health.
- Support renewal and expansion strategy in close partnership with Account Managers.
- Own routine technical and assessment-related conversations, bringing in Solutions Engineering or Assessment Science only where deeper expertise is needed.
- Deliver enablement sessions and workshops for customer teams.
- Share structured customer feedback with Product, Engineering and Assessment Science to help improve the platform and customer experience.
What we’re looking for:
- You have strong experience in Customer Success, Technical Account Management, Solutions Consulting, Implementation Consulting or a similar customer-facing role in B2B SaaS.
- You have worked with enterprise customers and complex stakeholder groups.
- You understand post-sales customer ownership: adoption, account health, QBRs, value creation, renewal risk and expansion opportunities.
- You are comfortable speaking with both Talent/HR stakeholders and technical stakeholders.
- You do not need to be a software engineer, but you should have genuine technical curiosity and enough technical literacy to discuss technical hiring, developer workflows and assessment design credibly.
- You can simplify complex topics and turn them into clear, practical recommendations.
- You are confident challenging customers constructively when their hiring process or assessment setup is unlikely to give them the signal they need.
- You are analytical and comfortable using customer data, usage patterns and hiring outcomes to guide recommendations.
- You are organised, proactive and able to manage multiple enterprise accounts and workstreams at the same time.
- You enjoy working cross-functionally with Product, Engineering, Solutions Engineering, Account Management and Assessment Science.
Strong pluses:
- Experience in HR tech, recruitment technology, assessment platforms, developer tools or technical training.
- Experience working with technical hiring processes, coding assessments, developer skills or engineering teams.
- Exposure to IO psychology, psychometrics, occupational assessment or structured selection.
- Experience with ATS platforms such as Greenhouse, Lever, Workday, SmartRecruiters or similar.
- Hands-on technical exposure, such as APIs, scripting, automation, software implementation or technical configuration.
What success looks like:
- Customers understand how to use Codility more effectively.
- Enterprise accounts show stronger adoption, engagement and retention.
- Customer conversations become more strategic and less reactive.
- Solutions Engineering and Assessment Science are used for specialist support, not routine customer guidance.
- Customers see Codility as a partner in building better technical hiring processes, not just as a platform provider.
Senior Customer Success Manager in Telford employer: Codility
Codility is an exceptional employer that prioritises employee growth and collaboration in a dynamic remote work environment. With a strong focus on empowering teams through innovative technology, employees benefit from a culture of trust and partnership, working closely with enterprise customers to enhance their technical hiring processes. The company offers ample opportunities for professional development, ensuring that team members are equipped to thrive in their roles while contributing to meaningful outcomes in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching Codility and its platform inside out. We want you to be able to discuss how you can help enterprise customers improve their technical hiring workflows using our tools. Show us your curiosity for technology!
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, focus on how you’ve built relationships with stakeholders and driven customer success. We love hearing about real examples of how you’ve made an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who can help us empower companies in their hiring processes.
We think you need these skills to ace Senior Customer Success Manager in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with enterprise customers and any relevant technical knowledge that aligns with what we’re looking for.
Showcase Your Curiosity:We love candidates who are genuinely curious about technology and technical hiring. Don’t hesitate to share examples of how you’ve engaged with these topics in your previous roles or personal projects.
Be Data-Driven:Since this role involves using customer data to guide recommendations, include any experiences where you've successfully used data to drive decisions or improve processes. It’ll show us you can think analytically!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Codility
✨Know Your Stuff
Make sure you understand Codility's platform inside and out. Familiarise yourself with how it helps in technical hiring and the specific features that drive customer success. This will allow you to speak confidently about how you can help enterprise customers optimise their use of the platform.
✨Build Relationships
Since you'll be managing enterprise accounts, think about how you can demonstrate your ability to build trusted relationships with stakeholders. Prepare examples from your past experiences where you've successfully engaged with both technical and HR teams to drive adoption and improve processes.
✨Data-Driven Insights
Be ready to discuss how you've used data to inform your strategies in previous roles. Think of specific instances where you turned usage data into actionable recommendations for customers. This will show your analytical skills and your ability to provide value through insights.
✨Show Your Curiosity
Demonstrate your genuine interest in technology and technical hiring. Prepare questions that reflect your curiosity about Codility’s platform and its impact on hiring outcomes. This will highlight your proactive approach and willingness to learn, which are key traits for a Senior Customer Success Manager.
