At a Glance
- Tasks: Own relationships with enterprise customers and ensure their success with Codility's platform.
- Company: Join a leading tech company transforming how organisations hire technical talent.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on relationship-building and strategic account management.
- Why this job: Be at the forefront of AI in software engineering and make a real impact.
- Qualifications: 3+ years in Customer Success or similar roles, with experience in technical products.
The predicted salary is between 58500 - 71500 £ per year.
Codility helps organisations assess and hire technical talent with confidence.
Our platform gives engineering teams real signal on coding ability, problem-solving and technical judgement at scale.
As AI changes how software is written, reviewed and evaluated, our customers need more than a traditional Customer Success relationship.
They need someone who can understand what engineering teams are trying to achieve, engage credibly with technical stakeholders, and help them get measurable value from Codility.
We’re looking for a Technical Customer Success Manager to own relationships with strategic enterprise customers.
You’ll work closely with Talent leaders, Engineering Managers, Directors.
VPs of Engineering, and CTOs, helping customers improve adoption, strengthen their technical hiring processes and get more value from the platform over time.
You do not need to be a software engineer, and you won’t be expected to solve bugs or replace Solutions Engineering.
But you should be comfortable enough with technical products and engineering teams to own the relationship without pulling an SE into every conversation.
Who You Are3+ years in Customer Success, Technical Account Management, Customer Engineering or a similar post-sales role within B2B Saa S.
Experience with developer tools, engineering software, cloud/data/security platforms, APIs or another highly technical product used by engineering teams.
Proven experience managing enterprise / strategic accounts, ideally with complex stakeholder groups and meaningful ARR.
Comfortable building relationships with Engineering Managers, Directors / VPs of Engineering and CTO-level stakeholders, as well as Talent teams.
Strong understanding of the core CS motions: adoption, account planning, customer health, QBRs, renewal risk and expansion.
Technically curious and comfortable discussing APIs, integrations, developer workflows, technical hiring and how AI is changing software engineering.
Strong communicator who can translate between technical and non-technical stakeholders and simplify complex topics.
Proactive, commercially aware and comfortable working independently in a lean environment.
AI-native in how you work, using tools such as LLMs and copilots to analyse information, automate routine work and improve customer outcomes.
What the Job Involves Own a portfolio of strategic enterprise customers and be accountable for their long-term success, adoption and retention.
Understand why each customer bought Codility, what outcomes they need, and build clear account plans around those goals.
Develop strong relationships across both Talent and Engineering, ensuring Codility delivers value to the people actually using and influencing the platform.
Run QBRs / executive reviews and translate product usage and customer data into clear recommendations and next steps.
Proactively identify adoption gaps, renewal risks and expansion opportunities.
Help engineering teams understand best practices around technical assessment, interview workflows and AI-assisted development.
Handle routine technical/product conversations independently, bringing in Solutions Engineering, Product or Support when deeper expertise is genuinely required.
Partner closely with Account Management and Solutions Engineering on renewals, expansion and complex customer needs.
Bring customer feedback back into Product and Engineering and help shape how Codility serves technical customers.
Stay close to how AI is changing software development and technical hiring, and help customers navigate those changes confidently.
Technical Customer Success Manager (UK) employer: Codility
At Codility, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages creativity and strategic thinking. Located in a vibrant tech hub, we offer unique advantages such as access to cutting-edge technology and a network of industry leaders, making it an ideal place for professionals looking to make a meaningful impact in the B2B SaaS space.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Success Manager (UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Codility. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Codility before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Customer Success Manager (UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Codility:Your cover letter is your chance to shine! Tell us why you want to work at Codility specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Codility!
How to prepare for a job interview at Codility
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
