At a Glance
- Tasks: Manage enterprise customer relationships and enhance their technical hiring processes using Codility's platform.
- Company: Join Codility, a leader in tech assessment solutions, working remotely in the UK.
- Benefits: Enjoy competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Collaborate cross-functionally and enjoy a dynamic work environment focused on innovation.
- Why this job: Make a real impact by helping companies hire top technical talent effectively.
- Qualifications: Experience in Customer Success or similar roles with enterprise customers is essential.
The predicted salary is between 60000 - 80000 £ per year.
Location: UK, Remote
Codility is at the forefront of helping organisations navigate the rapidly evolving technology landscape. With the rise of AI, ensuring accurate candidate assessment and skill validation is more critical than ever. Our mission is to empower companies to hire the best technical talent, providing a robust assessment platform that gives engineering teams real signal on coding ability, at scale.
We are looking for a Senior Customer Success Manager (Assessment Strategy) to work with some of Codility's largest enterprise customers. You'll work with enterprise customers who use Codility in real hiring processes, helping them get the setup right, drive adoption and make better decisions from the signal our platform gives them.
You will sit in the Customer Success team, but work closely with Solutions Engineering, Product and Assessment Science. The right person will combine strong enterprise customer management with curiosity for technology, technical hiring and evidence-based assessment.
What you'll do:
- Manage a portfolio of enterprise customers, with a focus on adoption, retention, expansion and long-term partnership.
- Build trusted relationships with senior stakeholders across Engineering and Talent Acquisition.
- Help customers design and improve technical hiring workflows using Codility's platform.
- Advise customers on assessment configuration, task selection, difficulty calibration, language coverage and role-relevant benchmarking.
- Lead customer conversations around adoption, value, hiring outcomes and areas for improvement.
- Run QBRs and turn usage data into clear recommendations that help customers make better hiring decisions.
- Identify risks early and take proactive action to improve engagement, adoption and customer health.
- Support renewal and expansion strategy in close partnership with Account Managers.
- Own routine technical and assessment-related conversations, bringing in Solutions Engineering or Assessment Science only where deeper expertise is needed.
- Deliver enablement sessions and workshops for customer teams.
- Share structured customer feedback with Product, Engineering and Assessment Science to help improve the platform and customer experience.
What we're looking for:
- You have strong experience in Customer Success, Technical Account Management, Solutions Consulting, Implementation Consulting or a similar customer-facing role in B2B SaaS.
- You have worked with enterprise customers and complex stakeholder groups.
- You understand post-sales customer ownership: adoption, account health, QBRs, value creation, renewal risk and expansion opportunities.
- You are comfortable speaking with both Talent/HR stakeholders and technical stakeholders.
- You do not need to be a software engineer, but you should have genuine technical curiosity and enough technical literacy to discuss technical hiring, developer workflows and assessment design credibly.
- You can simplify complex topics and turn them into clear, practical recommendations.
- You are confident challenging customers constructively when their hiring process or assessment setup is unlikely to give them the signal they need.
- You are analytical and comfortable using customer data, usage patterns and hiring outcomes to guide recommendations.
- You are organised, proactive and able to manage multiple enterprise accounts and workstreams at the same time.
- You enjoy working cross-functionally with Product, Engineering, Solutions Engineering, Account Management and Assessment Science.
Strong pluses:
- Experience in HR tech, recruitment technology, assessment platforms, developer tools or technical training.
- Experience working with technical hiring processes, coding assessments, developer skills or engineering teams.
- Exposure to IO psychology, psychometrics, occupational assessment or structured selection.
- Experience with ATS platforms such as Greenhouse, Lever, Workday, SmartRecruiters or similar.
- Hands-on technical exposure, such as APIs, scripting, automation, software implementation or technical configuration.
What success looks like:
- Customers understand how to use Codility more effectively.
- Enterprise accounts show stronger adoption, engagement and retention.
- Customer conversations become more strategic and less reactive.
- Solutions Engineering and Assessment Science are used for specialist support, not routine customer guidance.
- Customers see Codility as a partner in building better technical hiring processes, not just as a platform provider.
Senior Customer Success Manager employer: Codility
Codility is an exceptional employer that prioritises employee growth and collaboration in a dynamic remote work environment. With a strong focus on empowering teams through innovative technology, employees are encouraged to develop their skills while working closely with cross-functional teams to drive meaningful impact for enterprise customers. The company fosters a culture of trust and partnership, ensuring that every team member plays a vital role in shaping the future of technical hiring.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research Codility and understand their platform inside out. We want you to be able to discuss how you can help enterprise customers improve their hiring processes using Codility’s tools.
✨Tip Number 3
Showcase your experience! When chatting with potential employers, highlight your past successes in customer success roles. We need to see how you’ve driven adoption and retention in previous positions.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows you’re genuinely interested and keeps you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with enterprise customers and any relevant technical knowledge that aligns with what we're looking for.
Showcase Your Curiosity:We love candidates who are genuinely curious about technology and technical hiring. Share examples of how you've engaged with tech topics or improved processes in your previous roles to demonstrate this.
Be Data-Driven:Since we value analytical skills, include specific metrics or outcomes from your past experiences. Show us how you've used data to drive customer success and improve engagement in your previous roles.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Codility
✨Know Your Stuff
Make sure you understand Codility's platform inside and out. Familiarise yourself with how it helps companies assess technical talent. Be ready to discuss specific features and how they can improve hiring processes.
✨Build Relationships
Since you'll be managing enterprise customers, think about how you can establish trust with senior stakeholders. Prepare examples of how you've successfully built relationships in the past, especially with both HR and technical teams.
✨Data-Driven Insights
Be prepared to talk about how you've used data to drive customer success in previous roles. Think of specific metrics or outcomes you've improved and how you can apply that analytical mindset to help Codility's customers.
✨Show Your Curiosity
Demonstrate your genuine interest in technology and technical hiring. Share any experiences where you've had to learn new tools or concepts quickly, and how that curiosity has helped you in a customer-facing role.
