At a Glance
- Tasks: Manage customer relationships and guide enterprise accounts in technical hiring processes.
- Company: Join Codility, a leader in tech assessment solutions, working remotely across the UK and Europe.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to influence product development and customer experience.
- Why this job: Be a trusted advisor, helping companies hire top tech talent while enhancing your technical skills.
- Qualifications: 3+ years in customer success or technical roles, with strong analytical and communication skills.
The predicted salary is between 50000 - 65000 £ per year.
Location: Remote, UK / Europe
Codility is at the forefront of helping organisations navigate the rapidly evolving technology landscape. With the rise of AI, ensuring accurate candidate assessment and skill validation is more critical than ever. Our mission is to empower companies to hire the best technical talent, providing a robust assessment platform that gives engineering teams real signal on coding ability, at scale.
We’re looking for a technically confident Technical Customer Success Engineer (Assessment Strategy) to join our post-sales Customer Success team. In this role, you’ll partner with engineering leaders and talent teams at our largest enterprise accounts, guiding them through implementation, driving strong adoption, and advising on how to build more effective, technically rigorous hiring processes. If you can hold your own in a room with a VP of Engineering, have a genuine curiosity for how software is built, and want to apply that in a strategic customer-facing role, we want to hear from you.
What the Job Involves
- Manage the post-sales customer lifecycle for a portfolio of high-value enterprise accounts, with a focus on retention, expansion, and long-term partnership
- Act as a trusted technical advisor - confident discussing programming concepts, assessment configuration, and engineering hiring workflows
- Own routine technical conversations independently, involving Solutions Engineering only when advanced, highly specialised scenarios arise
- Co-design and configure technical assessments with customers, advising on task selection, language coverage, difficulty calibration, and role-appropriate benchmarking
- Conduct quarterly business reviews, translating platform data into clear ROI and actionable hiring insight for engineering leadership
- Proactively track platform adoption and utilisation, identifying blockers, risks, and opportunities for deeper engagement
- Use data to create customer recommendations and guide customers toward more efficient, scalable use of the platform
- Ensure customers are well informed about new product releases, technical capabilities, and best practices
- Partner closely with Account Managers on renewal strategy and expansion opportunities
- Collaborate with Product and Engineering to advocate for customer needs and track enhancements
- Deliver technical enablement sessions, workshops, and training to drive adoption across global hiring teams
- Serve as the voice of the customer internally, championing improvements across product, content, and customer experience
Who You Are
- You have genuine technical literacy - you can read a code snippet, understand what an API does, and engage credibly with engineering stakeholders without faking it
- Minimum of 3+ years in a CSM, Technical Account Management, Solutions Engineering, or related strategic customer-facing role within B2B SaaS
- Proven experience managing enterprise accounts with complex, global stakeholder structures
- Comfortable discussing programming languages, developer workflows, and technical hiring scenarios with engineering leaders
- Strong analytical skills, with the ability to interpret usage data and present insights that drive adoption and demonstrate value
- Excellent written and verbal communication skills - you can simplify technical concepts for varied audiences, from CTOs to HR teams
- Highly organised, with strong time-management skills and the ability to manage multiple accounts and workstreams simultaneously
- Solutions-oriented, demonstrating ownership and proactive problem-solving
- Experienced in influencing retention, identifying expansion opportunities, and driving measurable customer outcomes
- Hands-on experience with REST APIs, scripting, or automation, even as a hobby or side project, is a plus
- Familiarity with ATS platforms (Greenhouse, Lever, Workday, SmartRecruiters) is a plus
- Some exposure to assessment science or IO psychology, you don’t need to be a scientist, but you’re curious about what makes a good assessment
Ready to help engineering organisations build smarter, more technically rigorous hiring processes? Apply today.
Customer Success Engineer in Edinburgh employer: Codility
Codility is an exceptional employer that prioritises employee growth and development, offering a dynamic remote work environment across the UK and Europe. With a strong focus on collaboration and innovation, employees are empowered to engage with leading engineering teams, driving impactful change in hiring processes while enjoying a culture that values technical expertise and strategic thinking. The company provides comprehensive training, opportunities for career advancement, and a supportive atmosphere that champions both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer in Edinburgh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Codility. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Codility before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Engineer in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Codility:Your cover letter is your chance to shine! Tell us why you want to work at Codility specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Codility!
How to prepare for a job interview at Codility
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
