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- Tasks: Manage a diverse portfolio of digital accounts, driving customer success through data-driven strategies.
- Company: Codility empowers companies to hire top tech talent with innovative assessment tools.
- Benefits: Enjoy a collaborative work culture, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact on customer engagement while working in a dynamic tech environment.
- Qualifications: 2+ years in a client-facing role, strong analytical skills, and a knack for data insights.
- Other info: Background in tech recruitment or HR tech is a plus; remote work options available.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Digital Account Manager, Post-Sales role at Codility
Join to apply for the Digital Account Manager, Post-Sales role at Codility
Codility is at the forefront of helping organizations navigate the rapidly evolving technology landscape. With the rise of AI, ensuring accurate candidate assessment and skill validation for internal teams is more critical than ever. Our mission is to empower companies to hire the best technical talent and understand their internal skillsets, providing a robust interviewing platform that eliminates misrepresentation risks and prepares them for a positive future.
We\’re looking for a highly analytical and proactive Digital Account Manager to join our post-sales team. In this unique and pivotal role, you\’ll be responsible for the health and growth of a large book of digital accounts that do not have a dedicated Customer Success Manager. You\’ll leverage a data-driven approach to identify opportunities, mitigate risks, and ensure the success of the entire digital segment. If you\’re passionate about using data to drive customer engagement, retention, and expansion, and thrive in a collaborative environment, we want to hear from you.
Who You Are
You\’re a commercially minded and highly analytical individual with a knack for identifying trends and actionable insights from data. You thrive on the challenge of managing a diverse portfolio of accounts, using your expertise to proactively drive positive outcomes and contribute directly to revenue growth.
- Minimum of 2+ years of relevant work experience in an Account Manager, Digital Account Manager, or similar data-driven client-facing role within a B2B SaaS environment.
- Proven ability to manage a large volume of accounts efficiently and effectively, leveraging automation and strategic prioritization.
- Demonstrable experience using data analytics to inform account strategies, including identifying upsell opportunities, churn risks, and engagement needs.
- Strong commercial acumen with a track record of meeting and exceeding Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets for a segment of accounts.
- Excellent analytical skills, comfortable working with various data sets and CRM tools to draw actionable conclusions.
- Exceptional written and verbal communication skills in English, with the ability to articulate complex data insights clearly to both internal and external stakeholders.
- Proactive and self-motivated, with the ability to prioritize and execute strategies for a broad customer base.
- A collaborative team player who excels at working in tandem with cross-functional teams, particularly with sales leadership and customer success.
- A background in tech recruitment or HR tech is a plus.
What the Job Involves
As a Digital Account Manager at Codility, you will be instrumental in ensuring the success and growth of our digital segment. Your daily duties will encompass the core customer success functions for your book of business, all driven by a strategic, data-first approach.
- Own the GRR and NRR targets for your assigned digital book of business, developing and executing strategies to achieve and exceed these goals.
- Utilize a data-driven approach to proactively manage the customer lifecycle for a large portfolio of digital accounts. This includes:
- Identifying accounts for active support: Analyze usage data, health scores, and engagement metrics to pinpoint customers who require direct intervention or tailored guidance.
- Pinpointing upsell opportunities: Leverage product adoption data, customer demographics, and industry trends to determine which accounts are ripe for additional Codility solutions.
- Forecasting and mitigating churn risk: Develop and implement strategies based on predictive analytics to identify accounts at risk and take proactive measures to prevent churn.
- Collaborate closely with the VP Revenue to align on segment strategy, report on key performance indicators, and identify opportunities for overall revenue growth.
- Work in tandem with the Digital Customer Success Manager to ensure the entire digital book of business is successful, sharing insights and coordinating outreach efforts.
- Manage all post-sales activity for Codility’s digital customers through strong relationship-building, product knowledge, and data-informed execution.
- Function as the voice of the digital customer segment, providing aggregate internal feedback on how Codility can better serve this crucial business and customer group.
- Maintain a deep understanding of the Codility product suite and the broader technical recruiting assessment domain, speaking with customers about the most relevant features and functionality for their specific business needs.
- Conduct targeted outreach and educational initiatives for your digital accounts based on data-driven insights.
- Manage renewals for your book of business in a timely manner, being confident with negotiation tactics and handling auto-renewals.
- Communicate in a timely manner with customers to ensure they are well informed about new product releases and guide through best practice.
Are you ready to make a significant impact on our digital customer base through strategic data-driven account management?
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Software Development
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Digital Account Manager, Post-Sales employer: Codility
Contact Detail:
Codility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Account Manager, Post-Sales
✨Tip Number 1
Familiarise yourself with Codility's product suite and the broader technical recruiting landscape. Understanding how their platform works and the specific features that benefit clients will allow you to speak confidently about how you can drive customer success.
✨Tip Number 2
Leverage your analytical skills by preparing examples of how you've used data to inform account strategies in previous roles. Be ready to discuss specific metrics you've tracked and how they influenced your decision-making process.
✨Tip Number 3
Showcase your experience in managing a diverse portfolio of accounts. Prepare to discuss how you've prioritised tasks and leveraged automation tools to enhance efficiency, as this aligns closely with the role's requirements.
✨Tip Number 4
Highlight your collaborative skills by sharing examples of how you've worked with cross-functional teams in the past. Emphasising your ability to align with sales leadership and customer success will demonstrate your fit for the team-oriented culture at Codility.
We think you need these skills to ace Digital Account Manager, Post-Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in a B2B SaaS environment. Emphasise your analytical skills and any specific achievements related to Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Craft a Compelling Cover Letter: In your cover letter, express your passion for data-driven decision-making and customer engagement. Mention how your previous experiences align with the responsibilities of the Digital Account Manager role at Codility.
Showcase Analytical Skills: Provide examples in your application that demonstrate your ability to use data analytics to inform strategies. Highlight any tools or methodologies you have used to identify trends, upsell opportunities, or mitigate churn risks.
Highlight Collaboration Experience: Since the role involves working closely with cross-functional teams, include examples of past collaborations. Discuss how you’ve successfully worked with sales leadership or customer success teams to achieve common goals.
How to prepare for a job interview at Codility
✨Showcase Your Analytical Skills
As a Digital Account Manager, you'll need to demonstrate your ability to analyse data effectively. Prepare examples of how you've used data analytics in previous roles to drive customer engagement and identify upsell opportunities.
✨Understand Codility's Product Suite
Familiarise yourself with Codility's offerings and the technical recruiting assessment domain. Be ready to discuss how these products can benefit potential clients and how you would communicate this value during your account management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you successfully managed accounts, mitigated churn risks, or identified growth opportunities, and be prepared to share these stories.
✨Demonstrate Strong Communication Skills
Since the role involves articulating complex data insights to various stakeholders, practice explaining technical concepts in simple terms. Highlight your experience in building relationships and communicating effectively with clients.
