About The Role
This isn’t just about managing homes – it’s about people, places, and creating thriving communities. You’ll be building meaningful and purposeful relationships with customers within our Neighbourhoods, making a real difference on the ground.
As a Neighbourhood Housing Manager, we want you to get to know our customers, so that if we do need to have some difficult conversations it’s easier to have them with someone they know and trust. We are a housing provider who targets zero evictions and you will have a key role to play in delivering this commitment. You will be connected to our customers, you’ll know at an early stage if things are going wrong and you can call upon support of our community development and housing support services to assist our customers to continue to live safely in their homes.
You will play a key role in supporting customers and communities by managing tenancies, lettings, improving estates and community safety across an area patch. This is a people first role, not a desk‑based one. You’ll be visible in your communities in, building relationships and trust, working with customers, colleagues and partners to sustain tenancies, ensure homes are safe and ready to let, and intervene early to support customers at risk—helping people sustain their homes and thrive. With regular estate visits, you’ll tackle safety issues, safeguarding concerns, and anti‑social behaviour.
Skills And Experience Needed
You’ll bring solid experience in tenancy and estate management, working collaboratively to deliver flexible, customer‑focused services. You’ll be confident building strong relationships with external agencies and elected representatives and committed to putting customers first. You will have a strong knowledge of housing legislation, including the Renting Homes (Wales) Act 2016.
Experience of managing anti-social behaviour and safeguarding cases, the ability to manage competing priorities and make sound, proportionate decisions as well as being confident in the use of digital systems and accurate record keeping.
A relevant professional qualification or equivalent experience is essential, along with a full driving licence and access to a vehicle to engage with the communities this role covers. We are happy to discuss reasonable adjustments where appropriate. You’ll also have a proven track record of delivering great service and contributing to continuous improvement.
Values
At Codi, our values are Compassionate, Authentic, and Progressive. When you join us, you’ll embrace these principles and thrive in an environment shaped by them.
Benefits
Perks, Benefits and a glimpse into our Codi world
This is a 37 hour per week role and fixed term until August 2027 with a competitive salary, along with a great package designed to support you at work and beyond.
- £38,648 per annum
- 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
- Continuous professional training and development
- Blue Light Card Eligibility giving discounts at 15,000 brands.
To explore the full range of benefits, perks and rewards, visit: Careers - Codi
At Codi Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity to rise with us.
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Neighbourhood Housing Manager in Newport employer: Codi Group
Codi Group is an exceptional employer, dedicated to making a meaningful impact in the lives of individuals with learning disabilities. Located in Chepstow, our supportive and passionate team values work-life balance, offering flexible shifts and every other weekend off, while providing comprehensive training and growth opportunities. Join us to be part of a compassionate community that celebrates your contributions and empowers you to rise alongside those we support.
