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For Companies At a Glance
- Tasks: Provide essential support for the ServiceNow platform, ensuring smooth operations for NHS staff.
- Company: Join a high-impact programme transforming healthcare in the UK.
- Benefits: Real career growth, learning opportunities, and a supportive team environment.
- Other info: Opportunity to work on critical projects with a clear pathway into consultancy.
- Why this job: Make a difference in healthcare while accelerating your career in a dynamic consultancy.
- Qualifications: 2-3 years of service desk experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an ambitious ServiceNow Support Analyst to join a high-impact programme delivering critical digital infrastructure for NHS England. This is your chance to work on one of the largest healthcare transformation programmes in the UK — real work, real stakes, real career growth. You'll be embedded within a team of experienced consultants, supporting frontline NHS staff who depend on these platforms every day. If you're early in your career and hungry to grow, this is the kind of role that accelerates you fast.
The Role
- Tier 1 and Tier 2 ServiceNow platform support, incident triage, diagnosis and resolution across ITSM and CSM workflows.
- You'll be the person NHS staff rely on when things go wrong — calm, sharp, and solution-focused.
- 2 to 3 years of service desk or ITSM support experience.
- Hands-on ServiceNow exposure — even partial is fine if your fundamentals are strong.
- Solid grasp of incident, problem and change management.
- A communicator who can translate technical issues for non-technical people.
- Eligible for SC clearance — you’ll need to have been resident in the UK for the last 5 years.
Why This Role
- Work that genuinely matters — supporting the people who run UK healthcare.
- A consultancy environment where you’ll learn fast and grow your career.
- A team that invests in people who show up with energy and attitude.
- Clear pathway into consultancy and platform development.
ServiceNow Support Analyst employer: CodeVerse
Contact Detail:
CodeVerse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former ServiceNow Support Analysts on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in this high-impact programme.
✨Tip Number 2
Prepare for the interview by brushing up on your incident, problem, and change management knowledge. Be ready to share examples from your past experience that showcase your calmness and solution-focused mindset when dealing with technical issues.
✨Tip Number 3
Show off your communication skills! Practice explaining complex technical concepts in simple terms. This will help you connect with non-technical NHS staff during the interview and demonstrate that you can be their go-to person when things go wrong.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace ServiceNow Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ServiceNow Support Analyst role. Highlight any relevant ITSM support experience and your hands-on exposure to ServiceNow, even if it's just a bit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about supporting NHS staff and how your background makes you a great fit for this role. Keep it engaging and personal — we want to see your enthusiasm shine through!
Showcase Your Communication Skills: Since you'll be translating technical issues for non-technical people, make sure to demonstrate your communication skills in your application. Use clear and concise language to show us you can bridge that gap effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of something impactful!
How to prepare for a job interview at CodeVerse
✨Know Your ServiceNow Basics
Make sure you brush up on your ServiceNow knowledge before the interview. Even if you only have partial exposure, understanding the fundamentals of ITSM and CSM workflows will show that you're eager to learn and can hit the ground running.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific incidents or problems. Think of examples from your past experience where you triaged issues or resolved conflicts. This will demonstrate your calmness and solution-focused mindset.
✨Communicate Clearly
Since you'll be translating technical issues for non-technical NHS staff, practice explaining complex concepts in simple terms. This skill is crucial, so consider role-playing with a friend to refine your communication style.
✨Show Your Enthusiasm for Growth
This role is all about career acceleration, so express your ambition and eagerness to learn. Share your goals and how this position aligns with your career path, showing that you're not just looking for a job, but a place to grow.