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- Tasks: Provide essential support for NHS staff using ServiceNow platforms.
- Company: Join a leading consultancy driving healthcare transformation in the UK.
- Benefits: Gain valuable experience, career growth, and a supportive team environment.
- Why this job: Make a real difference in healthcare while advancing your career quickly.
- Qualifications: 2-3 years of IT support experience and strong communication skills.
- Other info: Opportunity for SC clearance and a clear path into consultancy.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an ambitious ServiceNow Support Analyst to join a high-impact programme delivering critical digital infrastructure for NHS England. This is your chance to work on one of the largest healthcare transformation programmes in the UK — real work, real stakes, real career growth.
You will be embedded within a team of experienced consultants, supporting frontline NHS staff who depend on these platforms every day. If you are early in your career and hungry to grow, this is the kind of role that accelerates you fast.
The Role
- Tier 1 and Tier 2 ServiceNow platform support, incident triage, diagnosis and resolution across ITSM and CSM workflows.
- You will be the person NHS staff rely on when things go wrong — calm, sharp, and solution-focused.
You
- 2 to 3 years of service desk or ITSM support experience
- Hands-on ServiceNow exposure — even partial is fine if your fundamentals are strong
- Solid grasp of incident, problem and change management
- A communicator who can translate technical issues for non-technical people
- Eligible for SC clearance — you will need to have been resident in the UK for the last 5 years
Why This Role
- Work that genuinely matters — supporting the people who run UK healthcare
- A consultancy environment where you will learn fast and grow your career
- A team that invests in people who show up with energy and attitude
- Clear pathway into consultancy and platform development
ServiceNow Support Analyst in Leeds employer: CodeVerse
Contact Detail:
CodeVerse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Support Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former ServiceNow Support Analysts on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in this high-impact programme.
✨Tip Number 2
Prepare for the interview by brushing up on your incident management skills. Be ready to discuss real-life scenarios where you triaged issues or resolved problems, as this will show you're calm and solution-focused under pressure.
✨Tip Number 3
Show off your communication skills! Practice explaining technical concepts in simple terms. This is crucial since you'll be translating tech jargon for NHS staff who may not be as tech-savvy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ServiceNow Support Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the ServiceNow Support Analyst role. Highlight any relevant ITSM support experience and your hands-on exposure to ServiceNow, even if it's just a bit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role and how you can contribute to the NHS transformation programme. Show us your passion for supporting frontline staff and your eagerness to grow in your career.
Showcase Your Communication Skills: Since you'll be translating technical issues for non-technical people, make sure your application demonstrates your ability to communicate clearly and effectively. Use simple language and examples to illustrate your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CodeVerse
✨Know Your ServiceNow Basics
Make sure you brush up on your ServiceNow knowledge before the interview. Even if you only have partial exposure, understanding the fundamentals of ITSM and CSM workflows will show that you're eager to learn and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully triaged incidents or resolved issues. Be ready to explain your thought process and how you approached each situation — this will demonstrate your calm and solution-focused mindset.
✨Communicate Clearly
Since you'll be translating technical issues for non-technical NHS staff, practice explaining complex concepts in simple terms. This will highlight your communication skills and ability to connect with users who may not have a technical background.
✨Express Your Ambition
This role is all about growth, so don’t shy away from expressing your career aspirations. Share your enthusiasm for working in a consultancy environment and how you see yourself developing within the team — it shows you're committed to making a real impact.