At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for users in a dynamic environment.
- Company: Join a vibrant team in central London, focused on delivering exceptional customer service.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Opportunity to learn from experienced colleagues and grow your technical skills.
- Why this job: Make a real difference by solving tech problems and enhancing user experiences every day.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for helping others.
The predicted salary is between 29250 - 35750 £ per year.
Onsite IT Support Technician – London
Do you enjoy solving IT problems, helping people and making technology work seamlessly? We're looking for an Onsite IT Support Technician to join our team, delivering hands-on technical support at a client site in central London. This is a varied, people-facing role where no two days are quite the same. You'll support users across their desktop environment, devices and core IT services, as well as meeting room technology and live events. You'll be someone who enjoys getting stuck into technical challenges, takes ownership of issues and understands the importance of delivering a great customer experience.
The role
- Location: Central London (W1)
- Working pattern: Onsite, five days per week
- Hours: 37.5 hours, Monday to Friday
- Shifts: Rotating between 8am–4:30pm, 9am–5:30pm and 9:30am–6pm
- Lunch: One-hour unpaid break
What you'll be doing
- Supporting people and technology: Providing face-to-face and desk-side support for desktops, laptops, mobile devices and Microsoft 365 applications. You'll troubleshoot hardware and software issues, manage user accounts and access, and help keep the working environment running smoothly.
- AV and meeting room support: Helping users get the most from meeting room and event technology, including AV equipment, video conferencing and presentation systems. You'll carry out checks, resolve issues and ensure meetings and events run without disruption.
- IT infrastructure and systems: Supporting core IT services, including networking, wireless connectivity, servers and virtual environments. You'll work alongside senior technical colleagues on more complex configuration, administration and troubleshooting activities.
- Service delivery and ownership: Managing incidents through the service desk, keeping users informed and ensuring issues are resolved within agreed SLAs. You'll document solutions, maintain equipment and asset records, and take ownership of requests from start to finish.
- Continuous improvement: Looking for ways to improve how we work, embracing AI and digital tools to reduce manual tasks, improve efficiency and enhance the support experience.
What we're looking for
We're interested in people who have a solid IT support background and enjoy working directly with customers. You'll ideally bring:
- Experience in a customer-facing IT support, service desk or onsite/desk-side support role.
- Confidence troubleshooting hardware, software and connectivity issues.
- Experience supporting Microsoft 365, including Teams, Exchange, SharePoint and OneDrive.
- An understanding of networking, servers and IT infrastructure.
- Experience with AV equipment, meeting rooms or event technology.
- The ability to prioritise multiple requests and remain calm when things get busy.
- A proactive approach, taking ownership of issues rather than simply passing them on.
- Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
Technical knowledge
Experience with some of the following technologies would be beneficial:
- Microsoft 365 and licence administration
- Active Directory, user and group management
- Microsoft Exchange Hybrid
- Azure and Conditional Access
- Multi-Factor Authentication (MFA)
- Intune / Mobile Device Management
- SharePoint, OneDrive and Teams
- VMware, Hyper-V or other virtualisation technologies
- Networking, switches, routers and wireless technologies
- Server administration, backup and recovery
- AV and meeting room technology
You don't need to be an expert in everything. We're looking for someone with a good technical foundation, a willingness to learn and the confidence to develop their skills.
The person we're looking for
Technical ability is important, but so is how you work with people. You'll be approachable, patient and professional, comfortable supporting everyone from end users to senior stakeholders. You'll enjoy working in a live environment, be able to think on your feet and understand that sometimes the most important part of resolving an issue is how you make the person experiencing it feel. You'll be organised, adaptable and comfortable balancing competing priorities, while taking pride in delivering a reliable and responsive service.
Interested? If you're a hands-on IT support professional who enjoys variety, solving problems and delivering great customer service, we'd love to hear from you.
Support Technician - London W1 employer: Codestone
As a Principal Consultant in our Innovation & Technology team, you will join a forward-thinking company that values creativity and collaboration, fostering a culture where your ideas can thrive. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages growth and innovation. Located in a vibrant area, our workplace is designed to inspire and empower you to lead transformative AI initiatives that make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician - London W1
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Codestone values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Codestone might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Codestone!
✨Direct Apply to Codestone
Let's not forget to apply directly through the Codestone website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Technician - London W1
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Codestone.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Codestone. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Codestone
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
