At a Glance
- Tasks: Provide 2nd line IT support and manage AV solutions at a high-profile London location.
- Company: Join a consultancy with prestigious partnerships and a commitment to innovation and excellence.
- Benefits: Enjoy flexible benefits, wellbeing support, and opportunities for skill growth.
- Other info: This is a full-time role with onsite work in London and remote support for other sites.
- Why this job: Make an immediate impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: Experience in 2nd line IT support and strong skills in O365, Azure, and AV tech required.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Support Technician will be based onsite at a high-profile London customer location, which you will need to commute to daily as you’ll be the go-to technical expert, delivering 2nd line support across IT infrastructure and AV solutions. You’ll keep desktops, servers, and networks humming, resolve incidents quickly, and make sure every interaction leaves the customer confident and happy.
Responsibilities
- Deliver 2nd line IT support for Windows, macOS, mobile devices, servers, and core IT services
- Set up and configure equipment (laptops, phones, AV kit), including procurement and asset management
- Manage and troubleshoot Office 365, Teams, Azure, Intune, and user account administration
- Support and maintain AV and collaboration tech – Logitech, Crestron, Biamp, Shure, and more
- Assist with networking, virtualisation (VMware, Hyper-V), and server administration
- Monitor systems, log incidents, and track progress in line with SLAs
- Document fixes and processes to build internal knowledge
Qualifications
- Solid 2nd line IT support experience in a customer-facing role
- Confident with O365, Azure AD, MFA, Conditional Access, Intune, SharePoint, and Teams
- Strong AV tech skills (Logitech Rally, Microsoft Teams Rooms, Crestron control systems, Biamp audio)
- Networking know-how – switches, routers, wireless troubleshooting
- macOS, iOS, and iPadOS support experience in a business environment
- Calm under pressure, great communicator, and committed to seeing issues through to resolution
- Work with leading-edge tech in a high-profile, dynamic environment
- Be part of a consultancy with SAP Gold, Microsoft Gold & Tagetik Platinum partnerships
- A culture built on our THRIVE values – Talent, Hearts, Responsibility, Innovation, Value, Excellence
- Flexible benefits, wellbeing support, and opportunities to grow your skills and career
Location: London (onsite with remote support for other customer sites)
Opportunity: A role where your technical skill and customer service excellence make an immediate impact
Apply today, bring your expertise, and we’ll give you the platform to thrive.
Job details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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Support Technician – Onsite (London) employer: Codestone Group
Codestone Group is an exceptional employer located in Watford, offering a dynamic work environment that prioritises teamwork and accountability. Employees benefit from ongoing professional development opportunities and a culture that values communication, ensuring that every team member can thrive while delivering outstanding customer service. With a focus on employee well-being and a commitment to fostering growth, Codestone Group stands out as a rewarding place to build a career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician – Onsite (London)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Codestone Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Codestone Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Codestone Group!
✨Direct Apply to Codestone Group
Let's not forget to apply directly through the Codestone Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Technician – Onsite (London)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Codestone Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Codestone Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Codestone Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
