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- Tasks: Provide 2nd line IT support and manage AV solutions at a high-profile London location.
- Company: Join a consultancy with prestigious partnerships and a commitment to innovation and excellence.
- Benefits: Enjoy flexible benefits, wellbeing support, and opportunities for skill growth.
- Why this job: Make an immediate impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: Experience in 2nd line IT support and strong skills in O365, Azure, and AV tech required.
- Other info: This is a full-time role with onsite work in London and remote support for other sites.
The predicted salary is between 30000 - 42000 £ per year.
Overview The Support Technician will be based onsite at a high-profile London customer location, which you will need to commute to daily as you\’ll be the go-to technical expert, delivering 2nd line support across IT infrastructure and AV solutions. You\’ll keep desktops, servers, and networks humming, resolve incidents quickly, and make sure every interaction leaves the customer confident and happy.Responsibilities Deliver 2nd line IT support for Windows, macOS, mobile devices, servers, and core IT servicesSet up and configure equipment (laptops, phones, AV kit), including procurement and asset managementManage and troubleshoot Office 365, Teams, Azure, Intune, and user account administrationSupport and maintain AV and collaboration tech – Logitech, Crestron, Biamp, Shure, and moreAssist with networking, virtualisation (VMware, Hyper-V), and server administrationMonitor systems, log incidents, and track progress in line with SLAsDocument fixes and processes to build internal knowledgeQualifications Solid 2nd line IT support experience in a customer-facing roleConfident with O365, Azure AD, MFA, Conditional Access, Intune, SharePoint, and TeamsStrong AV tech skills (Logitech Rally, Microsoft Teams Rooms, Crestron control systems, Biamp audio)Networking know-how – switches, routers, wireless troubleshootingmacOS, iOS, and iPadOS support experience in a business environmentCalm under pressure, great communicator, and committed to seeing issues through to resolutionWork with leading-edge tech in a high-profile, dynamic environmentBe part of a consultancy with SAP Gold, Microsoft Gold & Tagetik Platinum partnershipsA culture built on our THRIVE values – Talent, Hearts, Responsibility, Innovation, Value, ExcellenceFlexible benefits, wellbeing support, and opportunities to grow your skills and careerLocation: London (onsite with remote support for other customer sites)Opportunity: A role where your technical skill and customer service excellence make an immediate impactApply today, bring your expertise, and we\’ll give you the platform to thrive.Job details Seniority level : AssociateEmployment type : Full-timeJob function : Information TechnologyIndustries : IT Services and IT Consulting
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Support Technician – Onsite (London) employer: Codestone Group
Contact Detail:
Codestone Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician – Onsite (London)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and AV solutions like Logitech and Crestron. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully resolved technical issues under pressure. This role requires calmness and effective communication, so having examples ready will demonstrate your capability to handle customer-facing situations.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Showcase your commitment to continuous learning and professional development. Mention any relevant certifications or courses you've completed, especially those related to IT support or the specific technologies listed in the job description.
We think you need these skills to ace Support Technician – Onsite (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line IT support experience, especially with Windows, macOS, and AV technologies. Use specific examples that demonstrate your problem-solving skills and customer service excellence.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your familiarity with Office 365, Azure, and AV tech, and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Skills: When detailing your experience, emphasise your technical skills with networking, virtualisation, and user account administration. Highlight any specific projects or achievements that showcase your ability to resolve incidents quickly.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Codestone Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 2nd line IT support, especially with Windows, macOS, and Office 365. Highlight specific examples where you've resolved technical issues or improved systems, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Customer Service Excellence
Since this role is customer-facing, it's crucial to convey your ability to communicate effectively and maintain a calm demeanour under pressure. Share anecdotes that illustrate how you've successfully managed customer interactions and resolved their concerns.
✨Familiarise Yourself with AV Technologies
Given the emphasis on AV solutions in the job description, make sure you understand the technologies mentioned, such as Logitech, Crestron, and Biamp. Being able to discuss these tools confidently will show your potential employer that you're ready to hit the ground running.
✨Prepare Questions About the Company Culture
StudySmarter values a culture built on THRIVE principles. Prepare thoughtful questions about how these values are implemented in the workplace. This not only shows your interest in the company but also helps you assess if it’s the right fit for you.
