At a Glance
- Tasks: Provide top-notch IT support to over 600 users in a dynamic law firm.
- Company: Join a leading global law firm with a professional and supportive culture.
- Benefits: Competitive pay, flexible working hours, and opportunities for skill development.
- Other info: Exciting projects and a chance to work with cutting-edge technology.
- Why this job: Kickstart your career in tech while making a real difference in a prestigious environment.
- Qualifications: Experience in 1st line support and familiarity with Windows and Microsoft 365.
The predicted salary is between 30000 - 40000 € per year.
1st Line EUC Engineer required for a six-month rolling contract with a leading global law firm. Immediate start.
The work:
- Day-to-day desk-side support in a professional services environment that demands a steady hand and a clean, customer-facing manner.
- Supporting c. 600+ users:
- PC, laptop and mobile device builds and configuration
- Software deployment via SCCM
- Printer setup and MFP support (Equitrac follow-me printing)
- New joiner provisioning and onboarding
- Cisco Video / AV support
- CMDB maintenance and asset accuracy
- Office moves, setups and project work
- Escalation handling with 2nd and 3rd line teams
You'll bring:
- Hands-on 1st line, service desk or EUC support experience
- Familiarity with Windows 10/11, Microsoft 365, Active Directory basics
- Hardware troubleshooting for laptops, desktops, mobile devices, printers
- Comfort with ticket-based ITSM (ServiceNow or similar)
- A professional, customer-facing manner suited to a top-tier client
Helpful but not essential:
- SCCM application deployment exposure
- Equitrac or follow-me printing experience
- AV / Cisco Video conferencing support
- Prior law firm, financial services or professional services environment
Support Engineer in London employer: CodeRise Talent
As a leading global law firm, we pride ourselves on fostering a dynamic and inclusive work culture that values professional growth and collaboration. Our Support Engineers enjoy a supportive environment with access to ongoing training and development opportunities, ensuring they can thrive in their roles while providing exceptional service to our clients. Located in a prestigious area, our firm offers unique advantages such as networking opportunities with industry leaders and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in law firms or professional services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows 10/11, Microsoft 365, and any troubleshooting you've done. We want you to shine when it comes to showcasing your hands-on support experience!
✨Tip Number 3
Practice your customer-facing skills! Since you'll be working in a professional environment, role-play scenarios where you handle user issues calmly and effectively. This will help you demonstrate that steady hand they’re looking for during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience in 1st line support and familiarity with Windows 10/11. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Engineer role. Mention your customer-facing experience and how you handle challenges in a professional services environment.
Show Off Your Technical Skills:Don’t forget to mention your technical know-how! If you've got experience with SCCM, Active Directory, or hardware troubleshooting, make sure these are front and centre in your application. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at CodeRise Talent
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11 and Microsoft 365. Be ready to discuss your hands-on experience with hardware troubleshooting and any ticket-based ITSM tools you've used, like ServiceNow.
✨Showcase Your Customer Service Skills
Since this role is all about supporting users in a professional environment, prepare examples that highlight your customer-facing experience. Think of situations where you’ve handled difficult users or resolved issues efficiently.
✨Familiarise Yourself with the Company
Do a bit of research on the law firm and its culture. Understanding their values and how they operate can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support scenarios. Practice how you would handle common issues, like printer setups or new joiner provisioning, and be ready to explain your thought process clearly.
