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- Tasks: Help customers solve technical issues and enhance their experience with our AI-powered platform.
- Company: Join CodeRabbit, a leader in innovative human-machine collaboration systems.
- Benefits: Enjoy competitive salary, equity, benefits, and professional development opportunities.
- Why this job: Be part of a collaborative team that drives real-world impact through cutting-edge technology.
- Qualifications: 2+ years in technical support or software engineering; excellent communication skills required.
- Other info: Work in a diverse and inclusive environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Technical Support Engineer, EMEA role at CodeRabbit
About CodeRabbit CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role Overview
At CodeRabbit, we seek an exceptional, enterprising Technical Support Engineer to join our growing customer support organization in the Americas theater. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI‑powered code review platform. You will be the bridge between our cutting‑edge AI technology and our customers, the innovative software engineers who rely on us. You will be a champion for our customers – a passionate advocate who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit.
Key Responsibilities
- Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues
- Educate customers on the best product usage, ensuring they maximize the value out of it
- Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption
- Support the customer success and sales teams on sales, retention, and expansion motions
- Work with our developers to identify defects and opportunities for product improvement
- Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto‑support infrastructure
- Provide an analysis of our existing customer base to avoid and minimize risks in the install base
- Define and inspire changes to our product with our development engineering team based on feedback from customers and customer usage
- Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
- Provide support on weekdays and off‑hours on an as‑needed and scheduled rotational basis
Qualifications
Great candidates often have these qualifications:
- At least 2 years of experience in technical support, software engineering, or another customer‑facing, technical role
- Excellent communication skills: business fluency in spoken and written English
- Customer Obsession: a passion to deliver a high‑quality customer experience
- Experience with modern ticketing and customer support systems
- Excellent problem‑solving skills with the ability to debug complex technical issues
Nice to Have
Great candidates may also have one or more of these qualifications:
- Proficiency in at least one programming or scripting language
- Experience with code review processes and tools
- Familiarity with observability, RCA, and debugging practices and tools
- Strong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
- Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
- Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field
Our Values
- 🤝 Collaborative Humans: Prioritizing collective intelligence
- 🚀 Fearless Innovators: Turning obstacles into growth opportunities
- 💪 Persistent, Passionate Developers: Thriving on complex, long‑term challenges
- 🎯 Impact‑Driven Creators: Crafting intuitive tools for developers
- 🧠Rapid Learners and Un‑learners: Adapting quickly in our fast‑paced technological world
What we offer
- Work on cutting‑edge technology with real‑world impact
- Collaborative and innovative environment
- Competitive salary, equity, and benefits
- Professional development opportunities
To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.
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Technical Support Engineer, EMEA employer: CodeRabbit
Contact Detail:
CodeRabbit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer, EMEA
✨Tip Number 1
Familiarise yourself with CodeRabbit's AI-powered code review platform. Understanding the product inside and out will not only help you troubleshoot effectively but also allow you to educate customers on best practices, showcasing your expertise during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by tackling complex technical issues in your current role or through online challenges. Being able to demonstrate your ability to debug and resolve issues will set you apart as a candidate who can thrive in this position.
✨Tip Number 3
Engage with communities or forums related to technical support and software development. Networking with professionals in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Prepare for potential Zoom calls by practising your communication skills. Since you'll be setting up calls with customers, being articulate and confident in explaining technical concepts will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Technical Support Engineer, EMEA
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Engineer position at CodeRabbit. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support or software engineering. Emphasise your problem-solving skills and any experience with customer-facing roles, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention specific experiences where you've successfully resolved complex technical issues and how you can contribute to CodeRabbit's mission.
Highlight Relevant Skills: In your application, be sure to mention any programming languages or tools you are proficient in, especially those related to code review processes. This will demonstrate your technical capabilities and alignment with the role.
How to prepare for a job interview at CodeRabbit
✨Understand the Product Inside Out
Before your interview, make sure you have a solid understanding of CodeRabbit's AI-powered code review platform. Familiarise yourself with its features, benefits, and common issues users might face. This knowledge will help you demonstrate your ability to troubleshoot and support customers effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of complex technical issues you've resolved in the past. Highlight your thought process and the steps you took to arrive at a solution. This will showcase your analytical skills and your ability to think on your feet.
✨Emphasise Customer Obsession
CodeRabbit values customer experience highly, so be ready to share instances where you've gone above and beyond for a customer. Discuss how you prioritise their needs and ensure they get the most out of the product, as this aligns with the company's core values.
✨Prepare for Technical Questions
Expect to answer technical questions related to software development practices, debugging tools, and ticketing systems. Brush up on relevant programming languages and tools mentioned in the job description, as this will demonstrate your technical proficiency and readiness for the role.