At a Glance
- Tasks: Build strong relationships and ensure customers thrive with our AI-powered code review platform.
- Company: Join CodeRabbit, a pioneering company in human-machine collaboration systems.
- Benefits: Competitive salary, equity, benefits, and professional development opportunities.
- Other info: Dynamic, collaborative environment with a focus on innovation and growth.
- Why this job: Make a real impact in tech while working with cutting-edge AI technology.
- Qualifications: 3+ years in customer success, strong communication, and technical skills required.
The predicted salary is between 90000 - 150000 £ per year.
About CodeRabbit
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role Overview
At CodeRabbit, we seek an exceptional, passionate Commercial Customer Success Manager to join our growing customer success organization in the EMEA theatre. As a founding member of the customer success management team, you will ensure our customers realise value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers – a vocal advocate who goes above and beyond to ensure our customers thrive.
Key Responsibilities
- Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations.
- Drive engagement and adoption throughout the full customer journey.
- Own a book of business to include renewals and expansion opportunities (for customers with <5>
- Become a product expert and understand all components of CodeRabbit.
- Educate customers on the best product usage, ensuring they maximise the value out of it.
- Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap.
- Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit.
- Own customer-facing communications to ensure a professional and concise message.
- Develop and present periodic reviews to customer leadership.
Qualifications
Great candidates often have these qualifications:
- At least 3+ years of experience in customer success or account management.
- Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders.
- Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems.
- Strong knowledge of the customer success space, including experience with negotiations and procurement processes.
- Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message.
- Ability to establish trust at the CxO level as well as with software development practitioners.
- Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor.
- Excellent communication skills: business fluency in spoken and written English.
- Ability to travel about 25% of the time to meet with customers.
“Nice to Have”
Great candidates may also have one or more of these qualifications:
- Experience with code review processes and tools.
- Familiarity with AI, software developer, and open source technologies.
- Experience with GTM at early-stage, high-growth, VC-backed startups.
- Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps.
- Experience with major cloud providers and cloud-native technologies.
- Familiarity with observability, RCA, and debugging practices.
Our Values
- Collaborative Humans: Prioritising collective intelligence.
- Fearless Innovators: Turning obstacles into growth opportunities.
- Persistent Passionate Developers: Thriving on complex, long-term challenges.
- Impact-Driven Creators: Crafting intuitive tools for developers.
- Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world.
What We Offer
- Work on cutting-edge technology with real-world impact.
- Collaborative and innovative environment.
- Competitive salary, equity, and benefits.
- Professional development opportunities.
- OTE is £90,000 - £150,000.
To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.
Commercial Customer Success Manager in London employer: CodeRabbit
At CodeRabbit, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Commercial Customer Success Manager, you will have the opportunity to work with cutting-edge technology while building meaningful relationships with customers in a supportive environment that prioritises professional development and employee growth. With competitive salaries, equity options, and a commitment to diversity and inclusion, CodeRabbit is dedicated to ensuring that our team thrives both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with hiring managers or during interviews, share your enthusiasm for helping customers thrive. Use examples from your past experiences to illustrate how you've made a difference.
✨Tip Number 3
Be prepared to discuss the tech! As a Commercial Customer Success Manager, you’ll need to understand the software inside out. Brush up on your knowledge of AI, code review processes, and the tools mentioned in the job description so you can impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CodeRabbit. Don’t miss out on this opportunity!
We think you need these skills to ace Commercial Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Customer Success Manager. Highlight your experience in customer success and any technical skills that align with CodeRabbit’s software. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help our customers thrive. Be sure to mention any relevant experiences that showcase your ability to build strong relationships.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through. We love seeing candidates who can communicate effectively and authentically!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our innovative team at CodeRabbit!
How to prepare for a job interview at CodeRabbit
✨Know Your Product Inside Out
Before the interview, make sure you dive deep into CodeRabbit's AI-powered code review platform. Understand its features, benefits, and how it stands out in the market. This knowledge will help you demonstrate your passion for the product and show that you're ready to advocate for customers effectively.
✨Build a Customer-Centric Mindset
Prepare to discuss how you've successfully built relationships with customers in the past. Think of specific examples where you went above and beyond to meet their needs. This will showcase your customer obsession and ability to drive engagement throughout the customer journey.
✨Familiarise Yourself with Industry Trends
Stay updated on the latest trends in software development and AI technologies. Being knowledgeable about tools like Git, CI/CD, and version control systems will not only impress your interviewers but also help you connect better with technical prospects and stakeholders.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or explaining complex concepts to a friend. This will help you convey your ideas effectively during the actual interview.
