At a Glance
- Tasks: Lead onboarding and support for customers using AI-powered development tools.
- Company: Join CodeRabbit, a cutting-edge R&D company revolutionising human-machine collaboration.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on emerging AI trends and developer productivity.
- Why this job: Make a real impact in a fast-paced, innovative company focused on customer success.
- Qualifications: 2+ years in a technical customer-facing role with strong software development knowledge.
The predicted salary is between 45000 - 55000 £ per year.
About CodeRabbit
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role Overview
The Commercial Field Engineer’s primary role is to serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey. In this function, you will play a crucial role in onboarding, implementation, and ongoing success by partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of CodeRabbit. This is an exciting role for those who are technically curious and passionate about building AI-powered solutions for the SDLC. You will have the opportunity to make a significant impact in an exciting, collaborative and fast-paced company that’s focused on making our customers successful.
What you will do:
- Lead onboarding and implementation engagements for commercial and mid-market customers
- Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments
- Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs
- Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value
- Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions
- Serve as a technical escalation point for complex implementation and adoption challenges
- Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success
- Build trusted relationships with developers, engineering managers, and platform teams
- Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience
- Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices
- Stay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems
- Help improve repeatability and scalability across onboarding and customer enablement workflows
What you will bring:
- 2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering
- Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
- Strong technical knowledge of software development workflows and modern engineering tools
- Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
- Familiarity with cloud platforms such as AWS, GCP, or Azure
- Comfortable working from the command line and debugging technical issues
- Excellent communication and interpersonal skills with the ability to explain complex concepts clearly
- Strong organizational skills and ability to manage multiple customer engagements simultaneously
- Strong sense of ownership, curiosity, and bias toward action
- Passion for helping engineering teams improve developer productivity and software quality
Bonus Points for:
- Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms
- Experience with Kubernetes, Terraform, or cloud-native infrastructure
- Experience working in high-growth startup environments
Commercial Field Engineer – Post-sales employer: CodeRabbit
At CodeRabbit, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our remote work environment empowers you to thrive while contributing to groundbreaking advancements in AI-driven technology. With ample opportunities for professional growth and a commitment to employee well-being, joining our Mid-Market Sales team means becoming part of a dynamic community dedicated to pushing the boundaries of software development.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Field Engineer – Post-sales
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at CodeRabbit or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to CodeRabbit.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like CodeRabbit.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like CodeRabbit that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Commercial Field Engineer – Post-sales
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at CodeRabbit.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at CodeRabbit and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at CodeRabbit
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If CodeRabbit uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
