At a Glance
- Tasks: Build strong relationships and ensure customers thrive with our AI-powered platform.
- Company: Join CodeRabbit, a cutting-edge R&D company revolutionising human-machine collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with exciting career advancement opportunities.
- Why this job: Be a champion for customers and make a real impact in the tech industry.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 90000 - 150000 £ per year.
About CodeRabbit
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role Overview
At CodeRabbit, we seek an exceptional, passionate Commercial Customer Success Manager to join our growing customer success organization in the EMEA theater. As a founding member of the customer success management team, you will ensure our customers realize value with our AI-powered code review platform. You will own the full customer journey, from kickoff to renewal and expansion. You will build and maintain strong relationships across your book of business, and you will be a champion for our customers – a vocal advocate who goes above and beyond to ensure our customers thrive.
Key Responsibilities
- Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations.
- Drive engagement and adoption throughout the full customer journey.
- Own a book of business to include renewals and expansion opportunities.
Commercial Customer Success Manager employer: CodeRabbit, Inc.
At CodeRabbit, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Manager of Customer Support in London, you will have the opportunity to lead a dynamic team while working with cutting-edge technology that has a real-world impact. We offer competitive salaries, equity, and professional development opportunities, ensuring that our employees grow alongside our mission to revolutionise software development.
