At a Glance
- Tasks: Lead customer success initiatives and ensure smooth deployment of Coder's platform.
- Company: Join a pioneering AI software development company transforming coding practices.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and career advancement.
- Why this job: Make a real impact by helping teams innovate faster with cutting-edge AI technology.
- Qualifications: 3+ years in SaaS sales or customer success, with strong relationship-building skills.
The predicted salary is between 51750 - 63250 £ per year.
Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.
- Coordinate with Sales for a smooth, successful implementation of Coder’s platform.
- Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions.
- 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred.
- Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC.
- Hands-on experience with Salesforce and other industry-standard CS platforms.
- History of building strong relationships across executive, business, and technical stakeholders.
- High EQ with strong verbal communication and technical writing skills.
- Self-motivated with a creative and analytical approach to problem-solving.
Bonus if you have:
- Customer success or sales experience focused on developer tools.
- Renewal management experience.
- Experience with Totango or a similar Customer Success platform.
Coder is an AI software development company leading the future of autonomous coding. We empower teams to build software faster, more securely, and at scale through the collaboration of AI coding agents and human developers. Our mission is to make agentic AI a safe, trusted, and integral part of every software development lifecycle. Our self-hosted AI Development Environment is the foundation for deploying agentic AI in the enterprise. It provides a secure, standardized, and governed workspace to deploy autonomous coding agents alongside human developers, accelerating innovation while maintaining control and compliance. Coder's isolated, policy-driven environments improve productivity, cut cloud costs, and reduce data risks. Platform and security teams can govern, audit, and manage a great developer experience at scale.
We use AI tools to help manage our recruitment process efficiently and fairly. Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions - it helps our team prioritize which applications to review first. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.
In accordance with New York City Local Law 144, an independent bias audit has been conducted on 'Automated Employment Decision Tools'. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
Senior Customer Success Manager / Senior Account in London employer: Coder
At Coder, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership of their projects and drive meaningful impact. As a Senior Product Manager, you'll have the opportunity to shape the future of AI-driven software development while collaborating closely with talented teams in a fast-paced environment. With a commitment to employee growth and a transparent hiring process, Coder is an excellent employer for those looking to make a difference in the tech industry.
