IT Systems Generalist in London

Coder is looking for an experienced and detail-oriented IT Generalist to join our growing team. This is a full-time role ideal for someone who thrives in a fast-paced, hands-on environment. You’ll be the go-to person for user support, SaaS administration, and IT infrastructure, playing a key role in ensuring our team stays productive, secure, and well-equipped.

You will work closely with the larger IT team to keep things running smoothly - from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives. If you're a strong communicator with a passion for IT operations and solving real problems for real people, this role is for you.

What you’ll do here:

• Act as the first line of IT support for employees via Slack and our internal ticketing system.
• Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems.
• Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business-critical SaaS apps.
• Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking.
• Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security.
• Help scale IT operations as we grow - identify gaps, recommend tooling, and streamline support workflows.
• Document processes and contribute to internal knowledge bases to improve self-service and transparency.

What we’re looking for:

• Have 2-4 years of experience in IT support or systems administration.
• Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred).
• Are comfortable working independently in a remote environment and prioritising across a variety of IT tasks.
• Have a security-first mindset and understand the importance of access controls and audit trails.
• Enjoy solving problems for end users and improving their day-to-day experience with technology.
• Have experience with or interest in supporting compliance frameworks like SOC 2.

Bonus if you have:

• Used tools like Lumos, Drata, Rippling, 1Password, or Slack-based ticketing systems.

About Coder:

Coder is an AI software development company leading the future of autonomous coding. We empower teams to build software faster, more securely, and at scale through the collaboration of AI coding agents and human developers. Our mission is to make agentic AI a safe, trusted, and integral part of every software development lifecycle.

Our self-hosted AI Development Environment is the foundation for deploying agentic AI in the enterprise. It provides a secure, standardised, and governed workspace to deploy autonomous coding agents alongside human developers, accelerating innovation while maintaining control and compliance. Coder's isolated, policy-driven environments improve productivity, cut cloud costs, and reduce data risks. Developers transition to AI at their own pace using their own tools. Platform and security teams can govern, audit, and manage a great developer experience at scale.

Interview process:

We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.

AI use during the interview process:

As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalised for using AI as long as it is done honestly.

Our use of AI in hiring:

We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions - it helps our team prioritise which applications to review first. Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labour laws. Your data is not used to train AI models.

In accordance with New York City Local Law 144, an independent bias audit has been conducted on 'Automated Employment Decision Tools'; results are available for Ashby.

If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.

Coder is a proud Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, colour, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.