At a Glance
- Tasks: Provide IT support, manage user onboarding, and maintain essential SaaS tools.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive salary, equity options, bonuses, and remote work flexibility.
- Other info: Enjoy a supportive culture with opportunities for growth and fun team activities.
- Why this job: Be the go-to IT expert and make a real difference in a fast-paced environment.
- Qualifications: 2-4 years in IT support, proficiency with key tools, and a passion for problem-solving.
The predicted salary is between 57000 - 78000 € per year.
Coder is looking for an experienced and detail-oriented IT Generalist to join our growing team. This is a full-time role ideal for someone who thrives in a fast-paced, hands‑on environment. You’ll be the go‑to person for user support, SaaS administration, and IT infrastructure, playing a key role in ensuring our team stays productive, secure, and well‑equipped. You’ll work closely with the larger IT team to keep things running smoothly – from onboarding new hires to managing devices and licenses to supporting SOC 2 compliance initiatives. If you’re a strong communicator with a passion for IT operations and solving real problems for real people, this role is for you.
What you’ll do here:
- Act as the first line of IT support for employees via Slack and our internal ticketing system.
- Manage user onboarding/offboarding, including account provisioning through Okta and license management via our SaaS management systems.
- Administer and maintain core tools like Google Workspace, Slack, Jamf, 1Password, and other business‑critical SaaS apps.
- Set up and manage macOS hardware inventory, including procurement, configuration, and asset tracking.
- Support SOC 2 and GDPR compliance by following processes for access controls, audits, and data security.
- Help scale IT operations as we grow – identify gaps, recommend tooling, and streamline support workflows.
- Document processes and contribute to internal knowledge bases to improve self‑service and transparency.
What we’re looking for:
- Have 2-4 years of experience in IT support or systems administration.
- Are proficient with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred).
- Are comfortable working independently in a remote environment and prioritising across a variety of IT tasks.
- Have a security‑first mindset and understand the importance of access controls and audit trails.
- Enjoy solving problems for end users and improving their day‑to‑day experience with technology.
- Have experience with or interest in supporting compliance frameworks like SOC 2.
Bonus:
- Used tools like Lumos, Drata, Rippling, 1Password, or Slack‑based ticketing systems.
IT Systems Generalist employer: Coder
Coder is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for IT professionals seeking to make a real impact. With competitive compensation, equity options, and a commitment to employee growth through hands-on experience in a remote environment, you'll thrive while supporting a diverse team in London. Join us to enhance your skills in IT operations and compliance while enjoying the unique perk of taco appreciation!
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Generalist
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT scenarios. Think about how you'd handle user support issues or manage SaaS tools. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your passion for IT operations! When chatting with potential employers, share examples of how you've improved processes or supported compliance initiatives. It’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace IT Systems Generalist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Systems Generalist role. Highlight your experience with tools like Okta, Google Workspace, and any relevant SaaS management systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT operations and problem-solving. Let us know why you’re excited about joining our team and how you can contribute to keeping things running smoothly.
Showcase Your Communication Skills:As a go-to person for user support, strong communication is key. In your application, demonstrate how you've effectively communicated with users in the past. We love seeing examples of how you’ve helped others with tech issues!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Coder
✨Know Your Tech Inside Out
Make sure you’re well-versed in the tools mentioned in the job description, like Okta, Google Workspace, and Jamf. Brush up on your knowledge of these platforms and be ready to discuss how you've used them in past roles.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific problems you solved for users and how you improved their experience with technology. This will demonstrate your hands-on approach and passion for IT operations.
✨Understand Compliance Frameworks
Familiarise yourself with SOC 2 and GDPR compliance. Be ready to discuss how you’ve supported compliance initiatives in previous roles or how you would approach it in this position. Showing that you have a security-first mindset is crucial!
✨Be Ready for Remote Work Challenges
Since this role is remote, think about how you manage your time and priorities independently. Prepare to share strategies you use to stay productive and communicate effectively with your team, especially in a fast-paced environment.
