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For Companies At a Glance
- Tasks: Lead service delivery, manage relationships, and ensure smooth operations across teams.
- Company: Join Codeneer, a transformative force in software development and IT solutions.
- Benefits: Enjoy competitive salary, ongoing training, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values innovation and continuous improvement.
- Qualifications: Experience in managing complex projects and leading multidisciplinary teams required.
- Other info: Based in London, this role offers a chance to shape the future of technology services.
The predicted salary is between 46800 - 78000 £ per year.
The Senior Service Delivery Manager will be a key partner and own the day-to-day, as well strategic, relationships with internal teams and customers, ensuring consistency in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the Senior Service Delivery Manager, you will also manage significant outages and provide problem management. You will work closely across the Technology function to ensure successful delivery of services to the business and help shape the operating model. You will also pick up feeds from numerous sources, with the aim of putting in place continual improvements. You will implement best practices while ensuring these are aligned to new ways of working. You will assist with coaching to ensure successful development within the team. We will also provide you with support and further training to keep you up to date with the newest technologies to develop your skills further.
Responsibilities
- As a senior delivery manager, you will be accountable for the effective delivery of complex high-risk products and services, will have strong communication skills, and will engage with senior stakeholders.
- You will have experience across a range of products and services, throughout the entire lifecycle, and will have responsibility and accountability as the main point of escalation.
- You will coach and mentor other delivery managers at different levels.
- You will be experienced in leading multidisciplinary teams, supporting and continuously improving products of significant scale and complexity.
- You will be responsible for building, maintaining and motivating teams.
- You will protect the team and make sure the team collaborates to focus on what is most important.
- You will coach team members and facilitate a culture of continuous improvement in the team.
- You will proactively manage dependencies and risks to overcome obstacles to delivery.
Skills/Experience
- Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems and risks identified.
- Understand and identify business challenges and be accountable for developing strategies and solutions to deliver added value to the business.
- Own communications and information for all related digital and technology activities to the business.
- Responsible for ensuring IT Service Reviews are conducted with the business, ensuring reporting is at a level to demonstrate service performance.
- Responsible for ensuring a highly collaborative relationship with other departments and teams.
- Accountable for ensuring continuous improvement activities are tracked and owners identified to work collaboratively with the team to implement.
- Accountable for ensuring emerging and recurring problems are identified, communicated, and resolved.
- Accountable for ensuring root cause analyses are performed to minimise the adverse impact of incidents caused by problems within the IT infrastructure.
- Responsible for coaching members within the team and ensuring their development allows them to progress.
- Responsible for identifying costs saving activities and ensuring these are actioned and savings tracked.
- Passionate about delivering the latest technology solutions and helping businesses of all sizes and industries.
Senior Manager – Service Delivery employer: Codeneer
Contact Detail:
Codeneer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager – Service Delivery
✨Tip Number 1
Familiarise yourself with the latest trends in service delivery and IT management. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to continuous improvement, which is crucial for this role.
✨Tip Number 2
Network with professionals in the field of service delivery. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complex projects and led multidisciplinary teams. Being able to articulate your experience in overcoming challenges will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's values and culture. Tailoring your approach to align with our mission and demonstrating how you can contribute to our goals will make a strong impression during the interview process.
We think you need these skills to ace Senior Manager – Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery management, particularly in leading multidisciplinary teams and managing complex products. Use specific examples that demonstrate your accountability and problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering technology solutions and how your experience aligns with the responsibilities of the Senior Service Delivery Manager role. Mention your ability to coach and mentor team members, as well as your commitment to continuous improvement.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your ability to engage with senior stakeholders. Use clear and concise language, and provide examples of how you've successfully managed relationships in previous roles.
Highlight Continuous Improvement Initiatives: Demonstrate your experience in implementing best practices and driving continuous improvement within teams. Include specific instances where you identified challenges and developed strategies to enhance service delivery and performance.
How to prepare for a job interview at Codeneer
✨Showcase Your Leadership Skills
As a Senior Service Delivery Manager, you'll need to demonstrate your ability to lead multidisciplinary teams. Prepare examples of how you've successfully motivated and built teams in the past, focusing on collaboration and continuous improvement.
✨Understand the Business Challenges
Be ready to discuss how you identify and address business challenges. Think about specific strategies you've developed in previous roles that added value to the business and be prepared to share these insights during the interview.
✨Communicate Effectively with Stakeholders
Strong communication skills are essential for this role. Practice articulating complex ideas clearly and concisely, especially when discussing service performance metrics or problem management scenarios. Tailor your communication style to suit different stakeholders.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement by sharing examples of how you've implemented best practices in previous roles. Discuss how you track improvement activities and ensure team members are engaged in this process.
