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- Tasks: Manage sales and leasing strategies for commercial real estate, overseeing transactions and marketing.
- Company: Join London Square, a top residential developer creating vibrant communities across Greater London.
- Benefits: Enjoy competitive pay, private medical insurance, 25 days holiday, and gym discounts.
- Why this job: Be part of a dynamic team focused on sustainability and customer service excellence.
- Qualifications: MRICS qualified with 2-5 years in commercial real estate or asset management.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
OverviewRole: Client Success Manager
We are a diverse team and strongly encourage applications from all genders, men, women and non-binary people.
Code First Girls offers family-friendly, flexible working arrangements. With an office on Old Street, we offer hybrid working with one day in the office a week for those based in the South East, or once a month with additional travel as required for the role.
About the CompanyCode First Girls is on a mission to close the gender gap in the tech industry by providing employment through free education. We\’ve already helped more than 200,000 women learn to code, and by working with companies globally, we\’re boosting employability, diversity and social mobility, transforming local economies and communities. But we are expanding further with the launch of our Code First Teams brand (for employee training) and opening up more international opportunities and markets with our client partners.
About You & The RoleAs a Client Success Manager, you\’ll play a hands-on role in delivering exceptional account management to a diverse range of partners, from large financial organisations and government departments to innovative tech start-ups. You\’ll be responsible for the day-to-day relationship with clients, ensuring their strategic educational programmes are delivered smoothly and effectively.
You will manage communications, align expectations and track delivery goals with each client. A key part of your role will be creating and sharing quarterly impact reports, gathering and acting on client feedback and identifying opportunities for account growth and renewal. This is a great role for someone who thrives in a fast-paced, client-facing environment and enjoys working collaboratively across internal teams to ensure the best outcomes for clients.
General Skills
Proven experience in a client/customer facing role, e.g., account management
Strong relationship building skills with a proactive, solutions focused mindset
Excellent communication skills, with a warm, confident and approachable presentation style
Experience managing multiple projects at once, with strong attention to detail
Comfortable using data and feedback to drive decision-making and improve results
Familiarity with HubSpot or another CRM system is a plus
Experience in recruitment or education providers or other similar industries is a plus
What You\’ll Be Working On
Managing a portfolio of client accounts, ensuring their objectives are met with care and precision
Building strong, long-term relationships with clients and becoming a trusted advisor
Creating and delivering impact reports that communicate outcomes and value clearly
Supporting client retention and identifying opportunities for account growth and upsell
Working closely with the wider Client Success team to ensure seamless client delivery
Presenting insights, learnings and client feedback to internal stakeholders
Acting as the first point of contact for client queries and issues, ensuring timely and effective resolutions
Contributing to team-wide projects and process improvements across the Client Success function
Keeping HubSpot and internal tracking tools up to date and supporting reporting needs
Why Join UsAt Code First Girls, you will lead impactful initiatives that empower women in technology. Join a passionate team committed to making a difference and play a crucial role in shaping the future of our organisation and the industry at large.
Benefits
Salary: £33,000 – £40,000 (depending on experience) + bonus + commission
Annual leave: 20 days + 7 days over Christmas + 1 Special Occasion Day (+ 8 bank holiday days). Optional: Buy or sell 3 days of holiday, 1 Giving back day, option to work 2 days over the festive period and get additional days back.
Parental leave: 16 weeks full pay for the primary caregiver, 6 weeks full pay for the secondary caregiver. Phased return to the office for the primary caregiver (work for 4 days at full pay for 2 months).
Flexible working: Our working hours are 9.30am – 5.30pm. Opportunity to work from abroad for up to 90 days a year.
Free CFGdegree education: After working at CFG for 6 months you are able to take our 16 week CFGdegree, worth £10,000 of education!
6% matched pension: CFG will match your pension contribution up to 6%.
Length of service: After 3 years you get an extra day of annual leave, 2 extra days at 4 years and 3 extra days at 5 years (and 5+ years). After 5 years a 2-month sabbatical, first month paid, 2nd month unpaid is available.
Mental health support: Free access to Spill, which offers employees free workplace support therapy sessions.
Inclusivity & Equal OpportunitiesWe are committed to attracting and recruiting diverse candidates as the CFG team continues to grow.
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Client Success Manager employer: CodeFirstGirls
Contact Detail:
CodeFirstGirls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Familiarise yourself with the commercial real estate market in Greater London. Understanding current trends, key players, and recent developments will help you engage in meaningful conversations during interviews and demonstrate your industry knowledge.
✨Tip Number 2
Network with professionals in the commercial real estate sector. Attend industry events, join relevant online forums, and connect with people on LinkedIn. Building relationships can lead to valuable insights and potential referrals for the Client Success Manager role.
✨Tip Number 3
Prepare to discuss your experience in transaction management and how it relates to the responsibilities of the role. Be ready to share specific examples of successful projects you've managed, highlighting your ability to coordinate teams and navigate complex processes.
✨Tip Number 4
Research London Square's recent projects and initiatives. Being knowledgeable about their developments and values will show your genuine interest in the company and help you align your answers with their goals during the interview.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transaction management and commercial real estate. Use specific examples that demonstrate your skills in managing sales and leasing strategies, as well as your ability to work with various stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your qualifications, such as being MRICS qualified, and how your experience aligns with the key responsibilities outlined in the job description.
Highlight Key Skills: Emphasise your track record in transaction management and any specific experience with new build retail, office, or industrial assets. This will show that you understand the nuances of the role and can contribute effectively from day one.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the real estate sector.
How to prepare for a job interview at CodeFirstGirls
✨Understand the Company and Its Values
Before your interview, take some time to research London Square. Familiarise yourself with their projects, values, and commitment to sustainability and customer service excellence. This will help you align your answers with their mission and demonstrate your genuine interest in the company.
✨Showcase Your Transaction Management Experience
As a Client Success Manager, you'll need to highlight your experience in transaction management. Be prepared to discuss specific examples from your previous roles where you successfully managed transactions, worked with various stakeholders, and navigated complex processes.
✨Prepare for Technical Questions
Given the technical nature of the role, expect questions related to commercial real estate, legal due diligence, and market analysis. Brush up on relevant terminology and be ready to explain how you've applied your knowledge in past experiences.
✨Demonstrate Relationship-Building Skills
Building and maintaining relationships with key stakeholders is crucial for this role. Prepare examples that showcase your ability to establish rapport with clients, brokers, and other professionals. Highlight any successful collaborations that led to positive outcomes.
