At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 CE and Power Platform solutions.
- Company: Join a forward-thinking tech company focused on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous learning and development.
- Why this job: Be part of a dynamic team making a real impact in tech solutions.
- Qualifications: Experience with D365 CE and Power Platform; strong troubleshooting skills.
The predicted salary is between 45000 - 60000 £ per year.
We are seeking an experienced D365 CE & Power Platform Technical Consultant to join our team. The successful candidate will provide application support, troubleshooting, and enhancements for Microsoft Dynamics 365 Customer Engagement (CE) solutions and the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). This role involves working closely with business users, internal teams, and third-party vendors to ensure smooth system operations, timely resolution of incidents, and the ongoing optimization of CRM and Power Platform solutions.
Key Responsibilities
- Troubleshoot issues related to Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
- Support and maintain Power Platform solutions including Canvas Apps, Model-driven Apps, Power Automate flows, Power BI reports, and Dataverse.
- Ensure solutions are configured and maintained in line with company Information Security Policies and ISO 27001 requirements.
- Configuration and customisation of Dynamics 365 CE.
- Apply secure configuration and data protection best practices across all system changes and enhancements.
- Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.
- Ensure all updates and deployments follow approved change control and security standards.
- Experience with solution lifecycle management (DevOps, ALM).
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.
- Identify and highlight any security risks or data protection considerations during design and change requests.
Skills, Knowledge and Expertise
- Strong experience supporting Microsoft Dynamics 365 CE (CRM) in a technical or functional role.
- Hands-on experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI and Power Pages).
- Experience with customisation and configuration within Dynamics 365 CE.
- Good understanding of Dataverse and its role in the Power Platform ecosystem.
- Experience with D365 modules such as Sales, Customer Service, Marketing, or Field Service.
- Microsoft certifications: PL-200, any other certifications are a plus.
- Experience with troubleshooting and updating plugins and javascript.
- Exposure to DevOps, ALM processes, and CI/CD pipelines for Power Platform solutions.
- Knowledge of SQL, data migration, or reporting tools a plus.
- Experience with Azure services, APIs, or PowerShell scripting a plus.
Support Consultant - D365 CE/Power Platform employer: Codec
Join a dynamic and innovative team as a Support Consultant for D365 CE and Power Platform, where your expertise will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous learning opportunities and professional development. Located in a vibrant area, we offer competitive benefits and a supportive environment that encourages creativity and problem-solving, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Support Consultant - D365 CE/Power Platform
✨Tip Number 1
Network like a pro! Reach out to your connections in the D365 CE and Power Platform space. Attend meetups, webinars, or online forums where you can chat with industry folks. You never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with Dynamics 365 CE and the Power Platform. Include case studies or examples of how you've solved problems or optimised solutions. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common scenarios related to D365 CE modules and Power Platform tools. Think about how you would troubleshoot specific issues or enhance existing solutions. Practising these responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Support Consultant - D365 CE/Power Platform
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with D365 CE and the Power Platform. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a bit of personality, so let us know what excites you about joining our team.
Showcase Your Problem-Solving Skills:In your application, highlight specific examples where you've troubleshot issues or optimised solutions in D365 CE or the Power Platform. We’re keen to see how you approach challenges and what strategies you use to resolve them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Codec
✨Know Your D365 CE Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Customer Engagement modules like Sales, Customer Service, and Marketing. Be ready to discuss specific scenarios where you've successfully troubleshot issues or enhanced solutions, as this will show your hands-on experience.
✨Show Off Your Power Platform Skills
Familiarise yourself with the Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI. Prepare examples of how you've used these tools to create solutions or automate processes, as this will demonstrate your practical expertise.
✨Understand Security and Compliance
Since the role involves adhering to Information Security Policies and ISO 27001 requirements, be prepared to discuss how you've implemented secure configurations and data protection best practices in past projects. This shows that you take security seriously.
✨Communicate Effectively with Stakeholders
Highlight your experience in collaborating with business users and internal teams. Be ready to share examples of how you've gathered requirements and translated them into technical specifications, as effective communication is key in this role.
