At a Glance
- Tasks: Lead a team providing technical support for D365 CE and Power Platform solutions.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential and a supportive team culture.
- Why this job: Make a real impact by optimising CRM solutions and leading a talented team.
- Qualifications: Experience in Dynamics 365 CE and leadership in a technical support environment.
The predicted salary is between 51750 - 63250 £ per year.
We are seeking a highly skilled and experienced D365 CE & Power Platform Technical Support Team Lead to join our team. The successful candidate will lead a team of L2 and L3 technical consultants who provide application support, troubleshooting, and enhancements for Microsoft Dynamics 365 Customer Engagement (CE) solutions and the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). The candidate would be expected to be hands-on with incident resolution and change delivery alongside their team management responsibilities.
From a technical perspective, this role involves working closely with business users, internal teams, and third-party vendors to ensure smooth system operations, timely resolution of incidents, and the ongoing optimization of CRM and Power Platform solutions. You will also work as an escalation point across the Power Platform support practice helping your colleagues resolve incidents and deliver more technical changes.
In terms of leadership, you will be responsible for the performance of your team and the quality of their delivery and ticket management. You will be expected to lead daily stand ups and undertake regular one to ones as well as semi-annual performance reviews with your team.
Key Responsibilities
- Lead a team of D365 CE and Power Platform consultants.
- Own performance management and goal setting for your team.
- Champion best practice across the team, in terms of technical delivery and ticket management.
- Work alongside our Service Delivery and Change team to ensure priorities are managed and delivered.
- Work as a technical escalation point primarily for a sub-set of our customers but also across the wider team.
- Troubleshoot issues related to Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
- Support and maintain Power Platform solutions including Canvas Apps, Model-driven Apps, Power Automate flows, Power BI reports, and Dataverse.
- Configuration and customisation of Dynamics 365 CE including Plugins, Javascripts, Web Services, Logic Apps, Azure Functions and Service Bus.
- Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.
- Solution lifecycle management (DevOps, ALM).
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.
- Manage and prioritise your time effectively.
Skills, Knowledge and Expertise
- Proven experience leading and mentoring Dynamics 365 CE functional and technical consultants, within an L2/L3 support or managed services environment.
- Experience managing the day-to-day delivery of support services, ensuring SLAs, KPIs, service quality and customer satisfaction objectives are achieved.
- Proven ability to prioritise and coordinate multiple support activities, escalations and development initiatives across competing customer requirements.
- Proven experience conducting code reviews, knowledge-sharing sessions and mentoring team members to support technical development and career progression.
- Experience collaborating with Service Delivery Managers, Customer Success teams and client stakeholders to provide technical guidance and strategic recommendations.
- Strong experience supporting Microsoft Dynamics 365 CE (CRM) in a technical role.
- Experience creating plugins, Javascript and Azure function apps.
- Strong experience with the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI and Power Pages).
- Expert knowledge of D365 CE modules such as Sales, Customer Service, Marketing, or Field Service.
- Experience integrating Dynamics CRM with 3rd party APIs and custom integrations.
- Microsoft certifications PL-200 and PL-400/600, other certifications are a plus.
- Experience working with DevOps, ALM processes, and CI/CD pipelines for Power Platform solutions.
- Knowledge of SQL data migration and reporting tools.
- Experience with Azure application services.
D365 CE & Power Platform Technical Support Team Lead employer: Codec
At Codec, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation. Our Senior Business Analysts enjoy a supportive environment where they can thrive, with ample opportunities for professional growth and development, particularly in the exciting realm of Microsoft Business Applications. Located in a dynamic area, our team is dedicated to delivering meaningful projects while ensuring that every employee feels valued and empowered from day one.
StudySmarter Expert Advice🤫
We think this is how you could land D365 CE & Power Platform Technical Support Team Lead
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Codec or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Codec.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Codec.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Codec that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace D365 CE & Power Platform Technical Support Team Lead
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Codec.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Codec and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Codec
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Codec uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
