At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 CE and Power Platform solutions.
- Company: Join a forward-thinking tech company focused on innovation.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for growth.
- Other info: Dynamic work environment with excellent career advancement potential.
- Why this job: Make a real impact by optimising CRM solutions and collaborating with diverse teams.
- Qualifications: Experience with D365 CE and Power Platform; certifications are a bonus.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced D365 CE & Power Platform Technical Consultant to join our team. The successful candidate will provide application support, troubleshooting, and enhancements for Microsoft Dynamics 365 Customer Engagement (CE) solutions and the wider Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse). This role involves working closely with business users, internal teams, and third-party vendors to ensure smooth system operations, timely resolution of incidents, and the ongoing optimization of CRM and Power Platform solutions.
Key Responsibilities
- Troubleshoot issues related to Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
- Support and maintain Power Platform solutions including Canvas Apps, Model-driven Apps, Power Automate flows, Power BI reports, and Dataverse.
- Ensure solutions are configured and maintained in line with company Information Security Policies and ISO 27001 requirements.
- Configuration and customisation of Dynamics 365 CE.
- Apply secure configuration and data protection best practices across all system changes and enhancements.
- Manage and coordinate system upgrades, Wave updates, and patch deployments, ensuring operational continuity and minimal disruption.
- Ensure all updates and deployments follow approved change control and security standards.
- Experience with solution lifecycle management (DevOps, ALM).
- Collaborate with business stakeholders to gather requirements and translate them into technical specifications or Change Requests.
- Identify and highlight any security risks or data protection considerations during design and change requests.
Skills, Knowledge and Expertise
- Strong experience supporting Microsoft Dynamics 365 CE (CRM) in a technical or functional role.
- Hands‑on experience with the Microsoft Power Platform (Power Apps, Power Automate, Power BI and Power Pages).
- Experience with customisation and configuration within Dynamics 365 CE.
- Good understanding of Dataverse and its role in the Power Platform ecosystem.
- Experience with D365 modules such as Sales, Customer Service, Marketing, or Field Service.
- Microsoft certifications: PL-200, any other certifications are a plus.
- Experience with troubleshooting and updating plugins and javascript.
- Exposure to DevOps, ALM processes, and CI/CD pipelines for Power Platform solutions.
- Knowledge of SQL, data migration, or reporting tools a plus.
- Experience with Azure services, APIs, or PowerShell scripting a plus.
D365 CE & Power Platform Support Consultant in London employer: Codec Azure
Join a dynamic team as a D365 CE & Power Platform Support Consultant, where you will thrive in a collaborative work culture that prioritises innovation and employee development. Our UK location offers a vibrant environment with opportunities for professional growth, competitive benefits, and a commitment to work-life balance, making it an excellent choice for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land D365 CE & Power Platform Support Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements with D365 CE and Power Platform. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to Dynamics 365 and the Power Platform. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace D365 CE & Power Platform Support Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D365 CE & Power Platform Support Consultant role. Highlight your experience with Microsoft Dynamics 365 and the Power Platform, showcasing specific projects or achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Be sure to mention any relevant certifications or experiences that make you a great fit.
Showcase Your Problem-Solving Skills:In your application, don’t forget to include examples of how you've successfully troubleshot issues in the past. We love candidates who can demonstrate their analytical thinking and problem-solving abilities, especially in relation to D365 CE modules.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Codec Azure
✨Know Your D365 CE Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Customer Engagement. Be ready to discuss specific modules like Sales, Customer Service, and Marketing. Prepare examples of how you've tackled issues in these areas before.
✨Show Off Your Power Platform Skills
Familiarise yourself with the Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI. Think of a couple of projects where you’ve used these tools and be prepared to explain your role and the impact of your work.
✨Understand Security Standards
Since this role involves ensuring compliance with Information Security Policies and ISO 27001, it’s crucial to understand these standards. Be ready to discuss how you’ve implemented secure configurations and data protection best practices in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills and ability to manage system upgrades. Think through potential challenges you might face in this role and how you would address them, showcasing your problem-solving abilities.
