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- Tasks: Provide high-level technical support and manage complex incidents for Dynamics 365.
- Company: Join a leading tech firm in Belfast with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by solving critical issues and guiding clients to success.
- Qualifications: 5+ years experience with Dynamics 365 and strong client engagement skills.
- Other info: Dynamic team environment with continuous learning and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We have an opening for Level 3 Consultant in our Business Applications Support Practice. This position is that of technical escalation for our Support Squads as well as being responsible for delivering CRs/small projects for our customers.
Key Responsibilities
- Technical Escalation — Serve as a high-level technical/functional resource for issues escalated from Level 2 Consultants. Diagnose, troubleshoot, and resolve complex incidents in a timely manner, providing clear and accurate information to customers and stakeholders. Act as an escalation point for critical customer incidents, managing the resolution process from start to finish including completion of RCA reports.
- Client Engagement — Act as the main point of contact for high-profile or time sensitive escalations, providing timely updates and managing expectations with our customers. Communicate technical information to customers at varying technical skill levels, ensuring understanding and satisfaction with the resolution process. Provide strategic guidance on the use of Dynamics 365 and Power Platform to achieve business objectives.
- Change Requests/Small Projects — Implementation of CRs in Dynamics 365 and Power Platform from scoping, documentation through to execution and delivery. Contribute towards project timeline planning for small projects in the Support practice alongside a project manager to ensure successful project outcomes. Collaborate with other consultants, developers, and stakeholders to achieve small project goals.
- Technical Expertise & Innovation — Stay updated with the latest advancements in Dynamics 365 and Power Platform, bringing innovative ideas to the table, either functional or technical. Develop reusable components and frameworks to accelerate project delivery and improve solution quality. Mentor junior consultants, providing technical guidance and support.
- Documentation & Compliance — Create and maintain comprehensive project documentation, including technical specifications, configuration guides, and user manuals. Ensure compliance with industry standards and internal methodologies.
- Continuous Improvement — Identify opportunities for process and solution improvements, and drive initiatives to implement them. Participate in internal knowledge-sharing sessions to contribute to the growth and development of the wider support practice.
Skills, Knowledge and Expertise
- Experience: Minimum 5+ years of experience in implementing and/or supporting Microsoft Dynamics 365 and Power Platform solutions. Demonstrated experience of supporting/implementing on-prem D365 solutions.
- Technical Skills: Proficiency in Power Apps, Power Automate and Dynamics 365. Requirement to have achieved Microsoft PL-200 & PL-400.
- Project Management: Demonstrated experience of working on complex projects and/or CRs.
- Client Management: Strong client engagement skills, with the ability to understand client needs and deliver effective solutions.
- Communication: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Problem-Solving: Strong analytical and problem-solving skills, with a focus on delivering high-quality solutions.
L3 Consultant Support (Techno/Functional) employer: Codec Azure
Contact Detail:
Codec Azure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Consultant Support (Techno/Functional)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and brush up on your technical skills related to Dynamics 365 and Power Platform. Practise common interview questions and be ready to showcase your problem-solving abilities.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of your past projects, especially those involving D365 and Power Platform. This will help you stand out and demonstrate your hands-on experience to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Don’t hesitate to follow up after applying to express your enthusiasm!
We think you need these skills to ace L3 Consultant Support (Techno/Functional)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the L3 Consultant Support role. Highlight your experience with Dynamics 365 and Power Platform, and don’t forget to showcase your problem-solving skills and client engagement experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or experiences that relate to the responsibilities listed in the job description.
Showcase Your Technical Skills: Since this role requires technical expertise, be sure to highlight your proficiency in Power Apps and Power Automate. If you have any relevant certifications, like PL-200 or PL-400, make them stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Codec Azure
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 and Power Platform. Be ready to discuss specific features, functionalities, and any recent updates. This will show that you're not just familiar with the tools but also passionate about staying current in the field.
✨Prepare for Client Scenarios
Think of examples where you've successfully managed client expectations or resolved complex issues. Be prepared to explain your thought process and how you communicated technical information to clients with varying levels of understanding. This will demonstrate your client engagement skills.
✨Showcase Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your approach to diagnosing and resolving technical issues. Highlight your analytical skills and how you ensure high-quality solutions, as this is crucial for the role.
✨Bring Your Project Management Experience
Discuss your experience with managing change requests and small projects. Be specific about your role in planning, execution, and collaboration with other team members. This will illustrate your ability to contribute effectively to project timelines and outcomes.
