Global Product Senior Specialist - HR, Career Development

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation—inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

The Global Product Senior Specialist is a key role in the Career Development function. You will collaborate with HR squad members to ensure user stories and artifacts meet the needs of the Product Owner and key stakeholders. You will use your deep knowledge of staffing applications and business processes to support the Product Owner with backlog prioritization. You will work closely with the Product Owner and key stakeholders to ensure the solution meets business needs and acceptance criteria. You will work with a team of internal & external technical resources, as well as a cross-functional team including broader HR, Finance, and IT to define enhancements. You will provide high-quality application support, responding to and meeting the business needs of the entire BCG organization. You will be expected to participate in hands-on functional enhancement activities as well as providing guidance and oversight of functional/technical activities to successfully execute projects related to BCG’s HR applications. Additionally, you will work to provide functional support, day-to-day operational activities, and work with the squad to advocate and support end-user requirements. You will also assist the Change Manager in the creation of release supporting documents, drive office hours calls with the users, and all other change management activities.

YOU’RE GOOD AT

As the Product Analyst, you will be tasked with working in a global environment with stakeholders, team members, and customers located throughout the world. You should have a go-getter attitude and be willing to work in a fast-paced environment. A successful product analyst has demonstrated a keen understanding of what our user base wants and is able to deliver on those actions with high-quality results.

• Support requests from functional users and external partners as well as resolve/troubleshoot the other demands of our user base that come in multiple forms, such as tickets, emails, data requests, end-user training, and through other ad-hoc mediums.
• Work closely with the UI/UX team in the planning and design of application changes and coordinating on delivery and deployment processes.
• Collaborate across a diverse group of stakeholders to ensure that stories, requirements, and designs are captured accurately.
• Translate business needs into clear requirements and agile stories.
• Understand the overall business vision for work being requested to help the Product Owner prioritize work of highest value in each sprint.
• Work with a multicultural distributed agile team located in different time zones.
• Be intellectually curious and enjoy learning new skills and capabilities (e.g., Agile principles and technology platforms).
• Attention to detail, strong problem-solving, and critical thinking.
• Ability to dive deeply into issues to assess root causes and create comprehensive solutions.

This role will have key responsibilities in continuous improvements, including data analysis, testing, and functional support of BCG's global staffing applications.

What You’ll Bring

• Bachelor’s degree, with 7+ years’ relevant experience, including a proven track record in influencing large cross-functional teams and solving complex problems for business functions with significant business impact.
• Experience in the HR domain highly preferred but not required: Specifically, with a performance system.
• Hands-on experience with requirements gathering/user story design and story mapping.
• Strong communication skills and ability to work closely with users and provide a high level of customer service in a friendly, professional manner.
• Prior experience in conducting live training sessions and troubleshooting with users and stakeholders.
• Ability to detect and resolve incidents in a timely manner with high customer satisfaction.

Who You’ll Work With

This role is part of the Talent Management Product Team within the HR Product Portfolio and works closely with the Career Development Teams, Product Owner, and Change Manager. You will also work closely with other functional teams including broader HR and Finance to understand data flow and integrations.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer.