At a Glance
- Tasks: Lead technical support for game studios and manage client delivery operations.
- Company: Join Studio Wizards, a specialist IT support provider for the gaming industry.
- Benefits: Flexible working pattern, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with opportunities to mentor and shape future talent.
- Why this job: Be at the forefront of gaming technology and support creative teams across Europe.
- Qualifications: Experience in IT support, strong communication skills, and a passion for gaming.
The predicted salary is between 50000 - 65000 € per year.
Studio Wizards provides specialist IT, infrastructure, and security support for game development studios. We’re looking for a senior technical lead to take ownership of day-to-day support operations, client delivery, and technical escalations as the business grows. This role will play a key part in leading day-to-day support operations, client delivery, and technical service quality as Studio Wizards continues to grow. You’ll work directly with game studios across the UK and Europe, supporting highly creative teams working with Unreal Engine, remote collaboration workflows, high-performance workstations, cloud platforms, and modern Microsoft environments.
DUTIES AND RESPONSIBILITIES
- Lead day-to-day support operations across studio clients
- Act as a senior escalation point for technical issues
- Own onboarding and technical delivery for new studio clients
- Manage and improve internal support processes and documentation
- Oversee endpoint management, patching, monitoring, and security tooling
- Support mixed Windows, macOS, and Linux environments
- Work with Microsoft 365, Entra ID, Intune, Defender, networking, VPNs, and infrastructure platforms
- Assist with infrastructure projects and technical planning
- Build trusted relationships with studio leadership and technical teams
- Coordinate with third-party vendors, ISPs, and hosting providers
- Help shape the long-term operational direction of Studio Wizards
SKILLS AND EXPERIENCE
- Extensive exposure in an MSP, studio IT, or infrastructure support environments
- Strong Microsoft 365/Entra/Intune experience
- Experience supporting creative or game development environments
- Comfortable with networking, VPNs, Wi-Fi, and firewall troubleshooting
- Experience with RMM tooling and operational support processes
- Exposure to Windows, macOS, and Linux support
- Strong communication and client-facing skills
- Able to work independently and take ownership
- Game studio experience and/or a deep passion for the gaming industry
BONUS POINTS
- Unreal Engine or high-performance workstation environments
- Cloud infrastructure exposure (AWS/Azure)
- Security and compliance experience
- Experience mentoring junior engineers
WORKING PATTERN
Typically, 3 days per week onsite (Monday–Wednesday), with additional onsite visits to client studios as required; external visits may vary week to week.
Technical Operations Lead Studio Wizards · Code Wizards HQ (Reading) · employer: Code Wizards
At Studio Wizards, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our team enjoys the unique opportunity to work closely with creative game development studios across the UK and Europe, while benefiting from a supportive environment that encourages professional growth and skill enhancement. With a focus on cutting-edge technology and a commitment to employee well-being, we offer a rewarding career path for those passionate about the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Lead Studio Wizards · Code Wizards HQ (Reading) ·
✨Tip Number 1
Network like a pro! Reach out to your connections in the gaming industry and let them know you're on the hunt for a role. Attend industry events or meetups, and don’t be shy about introducing yourself to potential employers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise, especially in areas like Microsoft 365 or Unreal Engine. This can really set you apart from other candidates and give you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those interviews! Research Studio Wizards and understand their operations and culture. Be ready to discuss how your experience aligns with their needs, especially around client delivery and support operations. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Studio Wizards team. Let’s get you that dream job!
We think you need these skills to ace Technical Operations Lead Studio Wizards · Code Wizards HQ (Reading) ·
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Operations Lead. Highlight your experience in MSP, studio IT, and any relevant technical skills that match what we're looking for at Studio Wizards.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for the gaming industry and how your background aligns with our mission at Studio Wizards. Don’t forget to mention specific experiences that showcase your leadership and technical expertise.
Showcase Your Technical Skills:We want to see your technical prowess! Be sure to include any experience you have with Microsoft 365, networking, or supporting mixed environments. If you've worked with Unreal Engine or cloud platforms, shout about it!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Code Wizards
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Entra ID, and Intune. Be ready to discuss your experience with networking, VPNs, and troubleshooting across different operating systems like Windows, macOS, and Linux.
✨Showcase Your Client-Facing Skills
Since this role involves building relationships with studio leadership and technical teams, prepare examples of how you've successfully communicated with clients in the past. Highlight any experiences where you’ve resolved issues or improved client satisfaction.
✨Demonstrate Your Passion for Gaming
Let your enthusiasm for the gaming industry shine through! Share any relevant experiences you have in game development environments or projects that showcase your understanding of the creative process and technical needs of game studios.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in support operations and how you managed them. This will show your ability to take ownership and lead effectively.
