At a Glance
- Tasks: Lead support operations and manage technical delivery for game studios across the UK and Europe.
- Company: Join Studio Wizards, a specialist IT provider for the gaming industry.
- Benefits: Flexible working pattern, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with opportunities to mentor and shape future talent.
- Why this job: Be at the forefront of tech in gaming and make a real impact on creative teams.
- Qualifications: Experience in IT support, strong communication skills, and a passion for gaming.
The predicted salary is between 50000 - 70000 € per year.
Studio Wizards provides specialist IT, infrastructure, and security support for game development studios. We’re looking for a senior technical lead to take ownership of day-to-day support operations, client delivery, and technical escalations as the business grows. This role will play a key part in leading day-to-day support operations, client delivery, and technical service quality as Studio Wizards continues to expand. You’ll work directly with game studios across the UK and Europe, supporting highly creative teams working with Unreal Engine, remote collaboration workflows, high-performance workstations, cloud platforms, and modern Microsoft environments.
DUTIES AND RESPONSIBILITIES
- Lead day-to-day support operations across studio clients
- Act as a senior escalation point for technical issues
- Own onboarding and technical delivery for new studio clients
- Manage and improve internal support processes and documentation
- Oversee endpoint management, patching, monitoring, and security tooling
- Support mixed Windows, macOS, and Linux environments
- Work with Microsoft 365, Entra ID, Intune, Defender, networking, VPNs, and infrastructure platforms
- Assist with infrastructure projects and technical planning
- Build trusted relationships with studio leadership and technical teams
- Coordinate with third-party vendors, ISPs, and hosting providers
- Help shape the long‑term operational direction of Studio Wizards
SKILLS AND EXPERIENCE
- Extensive exposure in an MSP, studio IT, or infrastructure support environments
- Comfortable with networking, VPNs, Wi‑Fi, and firewall troubleshooting
- Experience with RMM tooling and operational support processes
- Exposure to Windows, macOS, and Linux support
- Strong communication and client‑facing skills
- Able to work independently and take ownership
- Game studio experience and/or a deep passion for the gaming industry
BONUS POINTS
- Unreal Engine or high‑performance workstation environments
- Cloud infrastructure exposure (AWS/Azure)
- Security and compliance experience
- Experience mentoring junior engineers
WORKING PATTERN
Typically, 3 days per week onsite (Monday–Wednesday), with additional onsite visits to client studios as required; external visits may vary week to week.
Technical Operations Lead in Theale employer: Code Wizards Group
At Studio Wizards, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where creativity meets technical excellence. As a Technical Operations Lead, you will not only lead critical support operations for innovative game studios across the UK and Europe but also benefit from our commitment to employee growth through mentorship and hands-on experience with cutting-edge technologies. With a flexible working pattern and a focus on collaboration, you'll find a rewarding environment that values your contributions and passion for the gaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Lead in Theale
✨Tip Number 1
Network like a pro! Reach out to folks in the gaming industry, especially those working with game studios. Attend events, join online forums, and don’t be shy about sliding into DMs on LinkedIn – you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical expertise, especially with tools like Unreal Engine or cloud platforms. This not only showcases your abilities but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by researching Studio Wizards and understanding their operations. Familiarise yourself with their client base and the technologies they use. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Technical Operations Lead in Theale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Operations Lead. Highlight your experience in MSP, studio IT, and any relevant technical skills that match what we're looking for. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the gaming industry and how your skills can help us support game studios. Be genuine and let your personality come through!
Showcase Your Technical Skills:In your application, don’t forget to mention your experience with networking, VPNs, and any RMM tooling you've used. We’re keen on seeing how you’ve tackled technical challenges in the past, so give us some examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Code Wizards Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, VPNs, and the various operating systems mentioned in the job description. Be ready to discuss your experience with RMM tooling and how you've handled technical escalations in the past.
✨Showcase Your Client-Facing Skills
Since this role involves a lot of interaction with clients, prepare examples that highlight your communication skills. Think about times when you've built strong relationships with clients or resolved conflicts effectively.
✨Demonstrate Your Passion for Gaming
Studio Wizards is looking for someone who has a deep passion for the gaming industry. Be prepared to share your experiences with game studios or any personal projects related to gaming that showcase your enthusiasm and understanding of the industry.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their operations, team dynamics, and future projects. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
