At a Glance
- Tasks: Lead daily support operations and manage technical escalations for game studios.
- Company: Join Studio Wizards, a specialist IT provider for the gaming industry.
- Benefits: Flexible working pattern, competitive salary, and opportunities for professional growth.
- Other info: Work with creative teams across the UK and Europe in a dynamic environment.
- Why this job: Be at the forefront of tech in gaming and make a real impact.
- Qualifications: Experience in IT support, strong communication skills, and a passion for gaming.
The predicted salary is between 50000 - 70000 € per year.
Studio Wizards provides specialist IT, infrastructure, and security support for game development studios. We’re looking for a senior technical lead to take ownership of day-to-day support operations, client delivery, and technical escalations as the business grows. This role will play a key part in leading day-to-day support operations, client delivery, and technical service quality as Studio Wizards continues to expand. You’ll work directly with game studios across the UK and Europe, supporting highly creative teams working with Unreal Engine, remote collaboration workflows, high-performance workstations, cloud platforms, and modern Microsoft environments.
DUTIES AND RESPONSIBILITIES
- Lead day-to-day support operations across studio clients
- Act as a senior escalation point for technical issues
- Own onboarding and technical delivery for new studio clients
- Manage and improve internal support processes and documentation
- Oversee endpoint management, patching, monitoring, and security tooling
- Support mixed Windows, macOS, and Linux environments
- Work with Microsoft 365, Entra ID, Intune, Defender, networking, VPNs, and infrastructure platforms
- Assist with infrastructure projects and technical planning
- Build trusted relationships with studio leadership and technical teams
- Coordinate with third-party vendors, ISPs, and hosting providers
- Help shape the long‑term operational direction of Studio Wizards
SKILLS AND EXPERIENCE
- Extensive exposure in an MSP, studio IT, or infrastructure support environments
- Comfortable with networking, VPNs, Wi‑Fi, and firewall troubleshooting
- Experience with RMM tooling and operational support processes
- Exposure to Windows, macOS, and Linux support
- Strong communication and client‑facing skills
- Able to work independently and take ownership
- Game studio experience and/or a deep passion for the gaming industry
BONUS POINTS
- Unreal Engine or high‑performance workstation environments
- Cloud infrastructure exposure (AWS/Azure)
- Security and compliance experience
- Experience mentoring junior engineers
WORKING PATTERN
Typically, 3 days per week onsite (Monday–Wednesday), with additional onsite visits to client studios as required; external visits may vary week to week.
Technical Operations Lead employer: Code Wizards Group
At Studio Wizards, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Technical Operations Lead, you will not only have the opportunity to work with cutting-edge technology in the gaming industry but also benefit from a supportive environment that encourages professional growth and development. With a flexible working pattern and the chance to engage directly with creative teams across the UK and Europe, you'll find meaningful and rewarding employment that aligns with your passion for gaming.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the gaming industry, especially those who work with game studios. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with Unreal Engine or cloud platforms, make sure to highlight that in conversations. We want to see how you can bring value to our team!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to us at Studio Wizards through our website and express your interest in the Technical Operations Lead role.
✨Tip Number 4
Prepare for the interview by brushing up on your technical knowledge and client-facing skills. We love candidates who can communicate effectively and take ownership of their work!
We think you need these skills to ace Technical Operations Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Operations Lead. Highlight your experience in MSP, studio IT, and any relevant technical skills that match what we're looking for. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the gaming industry and how your skills can help us support game studios. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Relevant Experience:When detailing your past roles, focus on experiences that relate to client delivery, technical escalations, and support operations. We want to know how you've led teams or improved processes in similar environments, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the Studio Wizards team!
How to prepare for a job interview at Code Wizards Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networking, VPNs, and the various operating systems mentioned in the job description. Be ready to discuss your experience with RMM tooling and how you've handled technical escalations in the past.
✨Showcase Your Client-Facing Skills
Since this role involves working closely with game studios, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've built relationships with clients and resolved their issues effectively, showcasing your ability to lead day-to-day support operations.
✨Familiarise Yourself with Studio Wizards’ Environment
Do some research on the tools and platforms that Studio Wizards uses, like Microsoft 365, Intune, and cloud infrastructure. Being knowledgeable about these will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific situations where you've had to manage technical issues or improve internal processes, and be ready to explain your thought process and the outcomes.
