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- Tasks: Support schools by troubleshooting IT issues and ensuring hardware functionality.
- Company: Join a dynamic academy trust dedicated to enhancing education through technology.
- Benefits: Enjoy a competitive salary, travel opportunities, and a chance to make a difference.
- Why this job: Be part of a supportive team that values innovation and security in education.
- Qualifications: Knowledge of IT security, Active Directory, and a full UK driving licence required.
- Other info: Must have the right to work in the UK and undergo DBS checks.
The predicted salary is between 22000 - 27000 £ per year.
Code Red is representing a client seeking an IT Support technician to travel and support schools within the academy trust in Croydon, Deptford, South Norwood.
- Checking computer hardware (HDD, mice, keyboards, etc.) to ensure functionality
- Installing and configuring appropriate software and functions according to specifications
- Identifying, troubleshooting, and resolving IT issues
- Ensuring security and privacy of networks and computer systems
- Good knowledge of IT security solutions
- Active Directory and Group Policy Management
- Office 365 Administration
Please note you will need full right to work in the UK due to undergoing DBS checks. You will also need a full UK driving license to travel to different sites.
Cluster IT Support Technician – 2nd Line employer: Code Red Associates
Contact Detail:
Code Red Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster IT Support Technician – 2nd Line
✨Tip Number 1
Familiarise yourself with the specific IT systems and software mentioned in the job description, such as Active Directory, Group Policy Management, and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves travelling to various schools, make sure to highlight any previous experience you have in a similar environment. Discuss your ability to adapt quickly to different settings and how you manage your time effectively while on the road.
✨Tip Number 3
Network with professionals in the education sector or IT support community. Attend local meetups or online forums where you can connect with others who may have insights into the role or the organisation, which could give you an edge during the interview process.
✨Tip Number 4
Prepare for potential technical questions by brushing up on common troubleshooting scenarios related to hardware and software issues. Being able to demonstrate your problem-solving skills in real-time can impress interviewers and show that you're ready for the challenges of the job.
We think you need these skills to ace Cluster IT Support Technician – 2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles where you've worked with hardware and software installation. Mention specific tools and technologies you are familiar with, such as Active Directory, Group Policy Management, and Office 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your problem-solving skills and provide examples of how you've successfully resolved IT issues in the past. Emphasise your ability to work in different environments, as travel is required for this position.
Highlight Relevant Skills: Clearly list your technical skills related to IT support, including knowledge of IT security solutions. Make sure to mention your understanding of network security and privacy, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for an IT support technician.
How to prepare for a job interview at Code Red Associates
✨Show Your Technical Skills
Be prepared to discuss your experience with hardware and software troubleshooting. Bring examples of past issues you've resolved, particularly those related to Active Directory, Group Policy Management, and Office 365.
✨Demonstrate Your Problem-Solving Ability
Employers want to see how you approach IT issues. Be ready to walk through your thought process when diagnosing a problem, and consider preparing a few scenarios to illustrate your troubleshooting methods.
✨Highlight Your Communication Skills
As an IT Support Technician, you'll need to explain technical concepts to non-technical users. Practice explaining complex ideas in simple terms, and be ready to showcase your ability to communicate effectively.
✨Understand the Importance of Security
Given the role's focus on IT security, brush up on current security practices and solutions. Be prepared to discuss how you would ensure the security and privacy of networks and systems in a school environment.
