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- Tasks: Provide deskside and help desk support, troubleshooting IT issues for users.
- Company: Join a leading automotive client focused on innovation and technology.
- Benefits: Enjoy career progression, training opportunities, and a supportive team environment.
- Why this job: Kickstart your IT career with hands-on experience and a chance to grow.
- Qualifications: Must have a full UK driving licence and right to work in the UK.
- Other info: Ideal for tech enthusiasts looking to make an impact in a dynamic team.
The predicted salary is between 20000 - 25000 £ per year.
1st Line Support Engineer up to £25,000 DOE Preston | Permanent
Preston (MUST HAVE FULL UK LICENSE)
Code Red are working with a fantastic automotive client of ours who are actively seeking a 1st Line Support Engineer to join their team of 5 reporting into the IT Manager. This role is a great opportunity if you would like a rewarding career in IT which also provides career progression and training too.
Responsibilities
- Deskside and Help Desk support.
- Working alongside members of the IT Team to troubleshoot and resolve any IT issues via email, phone, or ticketing system.
- Supporting a small sized user base.
- Upgrading and maintaining the company’s infrastructure / systems.
- Assisting on project tasks.
Desirable Experience
- Microsoft Windows, Microsoft Office, Office 365, Azure AD, PHP, MySQL, Apache, Web hosting service, JavaScript, basic networking
Must Have
- Full UK License
- Full right to work in the UK
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1st Line Support Engineer employer: Code Red Associates
Contact Detail:
Code Red Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows, Office 365, and basic networking. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Prepare to discuss your problem-solving skills and provide examples of how you've successfully resolved IT issues in the past. This role involves troubleshooting, so showcasing your analytical thinking will be key.
✨Tip Number 3
Since this position involves working closely with a small team, be ready to demonstrate your teamwork abilities. Think of instances where you've collaborated effectively with others to achieve a common goal.
✨Tip Number 4
Research the company and its culture before your interview. Understanding their values and how they operate can help you tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 1st Line Support Engineer role. Emphasise your familiarity with Microsoft Windows, Office 365, and any other technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your desire to grow within the field. Mention specific examples of how you've successfully resolved IT issues in the past and your eagerness to learn and develop further.
Highlight Relevant Certifications: If you have any certifications related to IT support or the technologies listed (like Microsoft certifications), be sure to include them. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Code Red Associates
✨Know Your Technical Stuff
Make sure you're familiar with the technologies mentioned in the job description, like Microsoft Windows, Office 365, and basic networking. Brush up on your troubleshooting skills, as you'll likely be asked to solve a few hypothetical IT issues during the interview.
✨Show Your Communication Skills
As a 1st Line Support Engineer, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms, and be ready to demonstrate your ability to handle customer queries over the phone or via email.
✨Demonstrate Team Spirit
This role involves working closely with other IT team members. Be prepared to discuss your experience in collaborative environments and how you contribute to team success. Highlight any past experiences where teamwork led to resolving an issue or completing a project.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
