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- Tasks: Join a free 16-week training to become a Technical Support Engineer.
- Company: Exciting opportunity with a leading tech company in Watford.
- Benefits: 100% free learning, competitive salary, and potential job placement.
- Other info: Develop T-shaped skills and gain technical leadership experience.
- Why this job: Kickstart your tech career with hands-on experience and modern cloud technologies.
- Qualifications: 1.5+ years in Software or Data Engineering; strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
This is a free 16 week training course followed by the potential for a role with one of our clients. Job location: Watford, UK (3 times per week).
Our Mid-Level Accelerator programme with a linked job role is perfect for those who have 1.5+ years of experience in Software or Data Engineering (Python), Java or JavaScript and are looking to progress their career and move into a Mid-Level technical role with a new and exciting opportunity with one of our clients. These job roles are linked directly to free education, and upon completion of our course, you will be equipped to start your role as a Technical Support Engineer with one of our clients.
WHAT WE'RE LOOKING FOR:
- Core Technical Skills
- Working knowledge of AWS Lambda, CloudWatch, IAM, S3 and event-driven architecture.
- Understanding of Amazon Lex for speech recognition, NLU, and automated IVR flows.
- Strong troubleshooting skills across cloud platforms, integrations, APIs, and user environments.
- Experience supporting operational teams in a live contact centre environment.
- Strong communication skills, with an ability to explain technical topics to non-technical users.
- Familiarity with ITIL processes (Incident, Problem, Change).
- Good working knowledge of IP Telephony, including SIP, codecs, signalling, SIP trunking, carrier interactions, and call path diagnostics.
- Scripting skills (Python, JavaScript, PowerShell) beneficial.
- AWS or ServiceNow certifications preferred (e.g., AWS CCP/SAA, ServiceNow CSM Implementation Specialist).
- Experience with contact centre analytics and reporting.
This role suits someone who enjoys working with modern cloud technologies, solving complex problems, and continuously improving customer and agent experiences. You’ll play a pivotal role in ensuring our Contact Centre platforms remain reliable, user-friendly, and aligned to business needs while contributing to transformative change.
SKILLS YOU'LL DEVELOP
- T-Shaped Skill Set: become the go-to person for your technical specialism in addition to building on your collaborative skills to understand and empathise with other tech roles and stakeholders.
- Technical Leadership: you'll develop your technical professional skills across mentoring, teamwork, stakeholder communication, and technical decision-making to put you on the pathway to senior individual contributor or technical management roles.
- Agility & Automation: taking part in modern software development process, you'll further develop your Agile, DevOps and automation skills, deploying to the cloud.
- Innovation & Inclusive products: by building products with DE&I at the core, you will further harness additional techniques in the software development process to foster the development of inclusive products.
100% FREE LEARNING LINKED TO JOB ROLES
Just like all of our courses, the Mid-Level Accelerator is 100% free for all students. There are no secret or hidden fees, no payment upon completion, and no debt. We work with our partner companies to ensure this education is free for all learners.
Benefits - vary per client, but are competitive.
Technical Support Engineer - IP, Telephony in London employer: Code First Girls
Contact Detail:
Code First Girls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - IP, Telephony in London
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills in AWS, IP Telephony, and troubleshooting can solve their problems.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and helps you figure out if this is the right fit for you.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Technical Support Engineer - IP, Telephony in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills in your application. We want to see your experience with AWS, IP Telephony, and any scripting languages you know. Don’t be shy—this is your chance to shine!
Tailor Your Application: Take a moment to customise your application for this role. Mention how your past experiences align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Keep It Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate when candidates can explain complex topics simply, just like you would to a non-technical user.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Code First Girls
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AWS services like Lambda, CloudWatch, and S3. Be ready to discuss how you've used these technologies in past roles or projects, as well as your understanding of IP Telephony concepts like SIP and codecs.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in a live environment. Think about times when you resolved problems for users or operational teams, and be ready to explain your thought process clearly.
✨Communicate Like a Pro
Since you'll need to explain complex topics to non-technical users, practice simplifying your explanations. Use relatable analogies or examples to demonstrate your ability to bridge the gap between tech and everyday language.
✨Get Familiar with ITIL Processes
Brush up on ITIL processes like Incident, Problem, and Change Management. Be prepared to discuss how these frameworks can improve service delivery and user satisfaction in a contact centre environment.