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- Tasks: Support learners and the community, manage queries, and improve internal processes.
- Company: Join Code First Girls, a passionate team empowering women in tech.
- Benefits: Flexible working, generous leave, mental health support, and free education after 6 months.
- Why this job: Make a real impact while helping others and shaping the future of tech.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude.
- Other info: Exciting opportunity to work with AI and grow in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Coordinator to join the Community Support function within the Programmes & Product team. Please submit your application by 11.59pm on Monday 23rd February.
As a Coordinator in the Community Support function, you will play a key role in ensuring that our learners and wider community feel supported through their applications to our programmes and while on our courses. You will be the first port of call for support, helping us maintain a safe, responsive, and inclusive environment. You will be working closely with another Coordinator in the team, and collaboration will be crucial. You will be someone who loves helping others, enjoys solving problems, and pays close attention to detail. Whether you are answering support tickets, updating resources, or improving our internal processes, you will bring a proactive attitude and a genuine desire to make things better for our community.
We are at an exciting turning point of using AI to automate certain Community Support processes and workflows, so if this excites you, you are organised, a great communicator, and excited by our mission to close the gender gap in tech, we would love to hear from you. You do not need to know everything already; we are here to support your growth.
Key Responsibilities:
- Demonstrate a strong commitment to supporting learners and our community members.
- Proactive – answering queries requires being proactive in finding the answers.
- Customer/community focused.
- Strong attention to detail.
Some Things You Will Be Working On:
- Support & Ticket Management: Manage incoming tickets, particularly from support/programmes inboxes, in line with set Service Level Agreements (SLAs). Address safeguarding-related queries/escalations. Regularly update and maintain Help Centre articles and internal documentation.
- Process Improvement: Work alongside the team to review and refine internal processes, which may include being part of our project to use AI to improve community support responses and decrease ticket waiting time.
- Stakeholder Engagement: (From Month 2 onwards) Potential to attend strategic squad meetings.
Benefits:
- Annual leave: 20 days + 7 days over Christmas + 1 Special Occasion Day (+ 8 bank holiday days). Optional: Buy or sell 3 days of holiday, 1 Giving back day, option to work 2 days over the festive period and get additional days back.
- Parental leave: 16 weeks full pay for the primary caregiver, 6 weeks full pay for the secondary caregiver. Phased return to the office for the primary caregiver (work for 4 days at full pay for 2 months).
- Flexible working: Our standard working hours are 9.30am - 5.30pm, but we offer flexibility to fit your work around your life.
- Work from Abroad: Opportunity to work from abroad for up to 90 days a year.
- Free CFG education: After working at CFG for 6 months you are able to enrol on one of our Tech Accelerator courses.
- 6% matched pension: CFG will match your pension contribution up to 6%.
- Length of service: After 3 years you get an extra day of annual leave, 2 extra days at 4 years and 3 extra days at 5 years (and 5+ years). After 5 years, a 2-month sabbatical, first month paid, 2nd month unpaid is available.
- Mental health support: Free access to Spill, which offers employees free workplace support therapy sessions.
- L&D: A weekly dedicated Learning and Development hour and budget.
Why Join Us?
At Code First Girls, you will lead impactful initiatives that empower women and underrepresented groups in technology. Join a passionate team committed to making a difference, and play a crucial role in shaping the future of our organisation and the industry at large.
Inclusivity & Equal Opportunities: We are committed to attracting and recruiting diverse candidates as the CFG team continues to grow.
Community Support Coordinator in London employer: Code First Girls
Contact Detail:
Code First Girls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research our mission, values, and recent projects. This will help you tailor your conversations and show us that you're genuinely interested in being part of our community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend our events. Building relationships can give you insights into the role and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to community support and problem-solving. Think about examples from your past experiences that showcase your proactive attitude and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you top of mind for us.
We think you need these skills to ace Community Support Coordinator in London
Some tips for your application 🫡
Show Your Passion for Community Support: When writing your application, let us see your enthusiasm for helping others. Share experiences where you've supported learners or community members, and how that made a difference.
Be Proactive in Your Approach: We love a proactive attitude! Highlight instances where you took the initiative to solve problems or improve processes. This will show us you're ready to jump in and make things better.
Attention to Detail is Key: Make sure your application is free from typos and errors. We appreciate candidates who pay close attention to detail, so double-check everything before hitting submit!
Apply Through Our Website: To make sure your application gets to us, please apply through our website. It’s the best way for us to keep track of your application and ensure it’s reviewed promptly.
How to prepare for a job interview at Code First Girls
✨Know the Community Support Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Community Support Coordinator. Familiarise yourself with the key tasks like managing support tickets and improving internal processes. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully solved problems or supported others in a community setting. Highlight your proactive attitude and how you’ve made a positive impact in previous roles. This will resonate well with the team’s focus on customer/community support.
✨Emphasise Collaboration and Communication
Since you'll be working closely with another Coordinator, it's essential to showcase your teamwork skills. Share experiences where you've collaborated effectively with others, and explain how you communicate clearly and inclusively. This will show that you're a great fit for their collaborative environment.
✨Express Your Excitement for AI and Process Improvement
The role involves using AI to enhance community support processes, so express your interest in technology and innovation. Discuss any relevant experience you have with process improvement or automation, and how you can contribute to making things better for the community.