At a Glance
- Tasks: Support learners and the community, manage support tickets, and improve internal processes.
- Company: Join Code First Girls, a passionate team empowering women in tech.
- Benefits: Flexible working, generous leave, mental health support, and free tech education after 6 months.
- Other info: Exciting opportunity to work with AI and grow in a supportive environment.
- Why this job: Make a real impact while helping others and shaping the future of tech.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Coordinator to join the Community Support function within the Programmes & Product team. Please submit your application by 11.59pm on Monday 23rd February.
As a Coordinator in the Community Support function, you’ll play a key role in ensuring that our learners and wider community feel supported through their applications to our programmes and while on our courses. You’ll be the first port of call for support, helping us maintain a safe, responsive, and inclusive environment. You will be working closely with another Coordinator in the team, and collaboration will be crucial. You’ll be someone who loves helping others, enjoys solving problems, and pays close attention to detail. Whether you’re answering support tickets, updating resources, or improving our internal processes, you’ll bring a proactive attitude and a genuine desire to make things better for our community. We are at an exciting turning point of using AI to automate certain Community Support processes and workflows, so if this excites you, you’re organised, a great communicator, and excited by our mission to close the gender gap in tech, we’d love to hear from you.
Key Responsibilities:
- Demonstrate a strong commitment to supporting learners and our community members.
- Proactive – answering queries requires being proactive in finding the answers.
- Customer/community focused.
- Strong attention to detail.
Some Things You’ll Be Working On:
- Support & Ticket Management: Manage incoming tickets, particularly from support/programmes inboxes, in line with set Service Level Agreements (SLAs). Address safeguarding-related queries/escalations. Regularly update and maintain Help Centre articles and internal documentation.
- Process Improvement: Work alongside the team to review and refine internal processes, which may include being part of our project to use AI to improve community support responses and decrease ticket waiting time.
- Stakeholder Engagement: (From Month 2 onwards) Potential to attend strategic squad meetings.
Benefits:
- Annual leave: 20 days + 7 days over Christmas + 1 Special Occasion Day (+ 8 bank holiday days).
- Optional: Buy or sell 3 days of holiday, 1 Giving back day, option to work 2 days over the festive period and get additional days back.
- Parental leave: 16 weeks full pay for the primary caregiver, 6 weeks full pay for the secondary caregiver. Phased return to the office for the primary caregiver (work for 4 days at full pay for 2 months).
- Flexible working: Our standard working hours are 9.30am - 5.30pm, but we offer flexibility to fit your work around your life.
- Work from Abroad: Opportunity to work from abroad for up to 90 days a year.
- Free CFG education: After working at CFG for 6 months you are able to enroll on one of our Tech Accelerator courses.
- 6% matched pension: CFG will match your pension contribution up to 6%.
- Length of service: After 3 years you get an extra day of annual leave, 2 extra days at 4 years and 3 extra days at 5 years (and 5+ years). After 5 years, a 2-month sabbatical, first month paid, 2nd month unpaid is available.
- Mental health support: Free access to Spill, which offers employees free workplace support therapy sessions.
- L&D: A weekly dedicated Learning and Development hour and budget.
Why Join Us? At Code First Girls, you will lead impactful initiatives that empower women and underrepresented groups in technology. Join a passionate team committed to making a difference, and play a crucial role in shaping the future of our organisation and the industry at large.
Inclusivity & Equal Opportunities: We are committed to attracting and recruiting diverse candidates as the CFG team continues to grow.
Community Support Coordinator employer: Code First Girls
Code First Girls is an exceptional employer that champions inclusivity and professional growth, making it a rewarding place for experienced Java developers to contribute as technical coaches. With a commitment to addressing gender imbalance in tech, the company fosters a supportive remote work culture that values mentorship and collaboration, offering flexible freelance opportunities that empower coaches to shape the future of aspiring software engineers. Join us in making a meaningful impact while enjoying the freedom of remote work across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Community Support Coordinator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Code First Girls.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Code First Girls.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Code First Girls.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Code First Girls. Apply directly through us to stand out!
We think you need these skills to ace Community Support Coordinator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Code First Girls. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Community Support Coordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Code First Girls
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Code First Girls. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
