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- Tasks: Support learners and the community, manage support tickets, and improve internal processes.
- Company: Join Code First Girls, a passionate team empowering women in tech.
- Benefits: Flexible working, generous leave, mental health support, and free tech education after 6 months.
- Why this job: Make a real impact while helping others and shaping the future of tech.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude.
- Other info: Exciting opportunity to work with AI and grow in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Coordinator to join the Community Support function within the Programmes & Product team. Please submit your application by 11.59pm on Monday 23rd February.
As a Coordinator in the Community Support function, you’ll play a key role in ensuring that our learners and wider community feel supported through their applications to our programmes and while on our courses. You’ll be the first port of call for support, helping us maintain a safe, responsive, and inclusive environment. You will be working closely with another Coordinator in the team, and collaboration will be crucial. You’ll be someone who loves helping others, enjoys solving problems, and pays close attention to detail. Whether you’re answering support tickets, updating resources, or improving our internal processes, you’ll bring a proactive attitude and a genuine desire to make things better for our community. We are at an exciting turning point of using AI to automate certain Community Support processes and workflows, so if this excites you, you’re organised, a great communicator, and excited by our mission to close the gender gap in tech, we’d love to hear from you.
Key Responsibilities:
- Demonstrate a strong commitment to supporting learners and our community members.
- Proactive – answering queries requires being proactive in finding the answers.
- Customer/community focused.
- Strong attention to detail.
Some Things You’ll Be Working On:
- Support & Ticket Management: Manage incoming tickets, particularly from support/programmes inboxes, in line with set Service Level Agreements (SLAs). Address safeguarding-related queries/escalations. Regularly update and maintain Help Centre articles and internal documentation.
- Process Improvement: Work alongside the team to review and refine internal processes, which may include being part of our project to use AI to improve community support responses and decrease ticket waiting time.
- Stakeholder Engagement: (From Month 2 onwards) Potential to attend strategic squad meetings.
Benefits:
- Annual leave: 20 days + 7 days over Christmas + 1 Special Occasion Day (+ 8 bank holiday days).
- Optional: Buy or sell 3 days of holiday, 1 Giving back day, option to work 2 days over the festive period and get additional days back.
- Parental leave: 16 weeks full pay for the primary caregiver, 6 weeks full pay for the secondary caregiver. Phased return to the office for the primary caregiver (work for 4 days at full pay for 2 months).
- Flexible working: Our standard working hours are 9.30am - 5.30pm, but we offer flexibility to fit your work around your life.
- Work from Abroad: Opportunity to work from abroad for up to 90 days a year.
- Free CFG education: After working at CFG for 6 months you are able to enroll on one of our Tech Accelerator courses.
- 6% matched pension: CFG will match your pension contribution up to 6%.
- Length of service: After 3 years you get an extra day of annual leave, 2 extra days at 4 years and 3 extra days at 5 years (and 5+ years). After 5 years, a 2-month sabbatical, first month paid, 2nd month unpaid is available.
- Mental health support: Free access to Spill, which offers employees free workplace support therapy sessions.
- L&D: A weekly dedicated Learning and Development hour and budget.
Why Join Us? At Code First Girls, you will lead impactful initiatives that empower women and underrepresented groups in technology. Join a passionate team committed to making a difference, and play a crucial role in shaping the future of our organisation and the industry at large.
Inclusivity & Equal Opportunities: We are committed to attracting and recruiting diverse candidates as the CFG team continues to grow.
Community Support Coordinator employer: Code First Girls
Contact Detail:
Code First Girls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Coordinator
✨Tip Number 1
Get to know the company inside out! Research Code First Girls and their mission to close the gender gap in tech. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Community Support Coordinator, you'll need to be a great communicator. Try role-playing common support scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these during interviews to demonstrate your proactive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our community and ready to contribute to making things better for everyone.
We think you need these skills to ace Community Support Coordinator
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for supporting learners and the community shine through. We want to see that you genuinely care about making a difference and are excited about our mission!
Be Proactive: Highlight your proactive approach in your application. Whether it’s solving problems or answering queries, we love candidates who take the initiative. Share examples of how you've gone above and beyond in previous roles!
Attention to Detail is Key: Make sure your application is polished and free from errors. We value attention to detail, so double-check your spelling and grammar. A well-presented application shows us you’re serious about the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Code First Girls
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Support Coordinator role. Familiarise yourself with the responsibilities mentioned in the job description, especially around support ticket management and process improvement. This will help you demonstrate your genuine interest and how your skills align with their needs.
✨Showcase Your Problem-Solving Skills
Since the role involves helping learners and solving queries, prepare examples of how you've successfully resolved issues in the past. Think about specific situations where your proactive attitude made a difference. This will highlight your customer-focused approach and attention to detail.
✨Emphasise Collaboration
Collaboration is key in this role, so be ready to discuss your experience working in teams. Share examples of how you've effectively communicated and worked alongside others to achieve common goals. This will show that you're not just a lone wolf but someone who thrives in a team environment.
✨Express Enthusiasm for AI and Process Improvement
The company is excited about using AI to enhance community support processes. If you have any experience or knowledge in this area, be sure to mention it! Even if you don’t, express your eagerness to learn and contribute to these innovations. This will demonstrate your forward-thinking mindset and alignment with their mission.