Coaching Manager

Code First Girls is on a mission to close the gender gap in the tech industry by providing employment through free education. We have already helped more than 300,000 women learn to code, and by working with companies globally, we are boosting employability, diversity and social mobility, transforming local economies and communities. But we are expanding further with the launch of our Code First Teams brand (for employee training) and opening up more international opportunities and markets with our client partners.

The Coaching Manager is a pivotal role responsible for building, scaling, and maintaining a high-performance network of professional coaches. You will own the entire lifecycle of the coaching experience - from identifying and onboarding the best talent in the market to ensuring their delivery drives measurable impact for our coachees. Beyond coaching talent development, you will be responsible for the operational excellence of the network, overseeing the end-to-end management of coach tracking for payment. This includes ensuring accurate hour logging, streamlining billing processes, and maintaining the administrative integrity that allows our coaching community to thrive.

Responsibilities

• Talent Acquisition & Onboarding
  • Sourcing: Proactively identify and attract high-calibre coaches through strategic networking, platforms, and partnerships.
  • Selection: Design and lead a rigorous interview process, including mock coaching sessions to assess competency and cultural fit.
  • Onboarding: Create a seamless "day one" experience, ensuring coaches understand our brand values, methodology, and tools.
• Training & Development
  • Design and deliver ongoing professional development workshops to keep the coach community at the cutting edge of industry standards.
  • Provide specialised training on internal frameworks and coachee-specific organisational contexts.
  • Performance management of all technical freelance coaches.
• Matching & Operations
  • Strategic matching: Utilise data and intuition to pair coachees with coaches based on personality, expertise, qualifications, level, and specific growth goals.
  • Cross-functional collaboration: Partner with the Client Success, Education and Product teams to ensure technical workflows and user experience are smooth.
  • Communication: You will be the main source of contact for freelance technical coaches. Ensure all communication is effective and delivered in a timely and efficient manner.
• Quality Assurance & Performance
  • Feedback loops: Implement robust data collection methods (surveys, NPS, qualitative interviews) to track and monitor coachee and coach feedback.
  • Observations: Conduct observations and/or recording reviews to provide coaches with direct, actionable feedback.
  • Performance management: Address underperformance with a clear process and plans and celebrate top-tier talent.
  • Defining coaching excellence: Work to define coaching best practices, continuously iterate and improve.

Skills & Qualifications

• Data literacy: Comfortable using data to identify trends in coach performance and coachee outcomes.
• Process management: Able to build and maintain robust workflows and processes, including the accurate tracking of coach availability and delivery hours for payment.
• Operational excellence: Strong project management skills to juggle sourcing, matching, and monitoring across a large scale.
• Emotional intelligence: Exceptional interpersonal skills to manage a diverse community of independent professionals.
• Teaching qualification: Desirable.

Why this role matters

You are the guardian of our "product" - the coaching conversation. By ensuring both coachees and coaches are supported, you directly contribute to the transformational growth of every individual and client we serve.

Benefits

• Salary: £34,000 - £38,000 DOE + opportunity for up to 10% bonus, dependent on company performance.
• Annual leave: 20 days + 7 days over Christmas + 1 Special Occasion Day (+ 8 bank holiday days). Optional: Buy or sell 3 days of holiday, 1 giving back day, option to work 2 days over the festive period and get additional days back.
• Parental leave: 16 weeks full pay for the primary caregiver, 6 weeks full pay for the secondary caregiver. Phased return to the office for the primary caregiver (work for 4 days at full pay for 2 months).
• Flexible working: We have the opportunity to work from abroad for up to 90 days a year.
• Free CFGdegree education: After working at CFG for 6 months, you can take our 16-week CFGdegree, worth £10,000 of education!
• 6% matched pension: CFG will match your pension contribution up to 6%.
• Length of service: After 3 years, you get an extra day of annual leave, 2 extra days at 4 years and 3 extra days at 5 years (and 5+ years). After 5 years, a 2-month sabbatical is available with the first month paid and the 2nd month unpaid.
• Mental health support: Free access to Spill, which offers employees free workplace support therapy sessions.

Steps in the Process

• Applications to be made through Bamboo HR.
• Shortlisted candidates will be invited to a video interview via Hireflix.
• Successful shortlisted candidates will be invited to a live interview with the Education & Learning Lead and another member of the Education team. Interview details to follow.
• Final candidate/s meeting with Associate Director of Operations.
• References will be requested.
• Target start period: February/March.

Inclusivity & Equal Opportunities

We are committed to attracting and recruiting diverse candidates as the CFG team continues to grow.