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- Tasks: Lead the team and ensure smooth operations in a luxury hostel environment.
- Company: Join CODE- The CoURT, a top-rated boutique capsule hotel on the Royal Mile.
- Benefits: Enjoy personal development plans, free getaways, and birthday surprises.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hospitality and team leadership is preferred.
- Other info: Embrace a growth mindset culture with excellent career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Be part of the leadership team at CODE- The CoURT, Royal Mile. We are seeking professional, self-motivated, and enthusiastic individuals to join our leadership team as a Duty Manager in our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CODE- The CoURT.
As part of our leadership team, you will take responsibility for being the lead on shift, leading and supporting the team, and ensuring excellence across all aspects of operations. You will inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CODE is known for.
About CODE: CODE offers high-quality accommodation through a mix of private double rooms and multi-share Pod bedrooms in a capsule hotel setting. Our Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top-rated accommodations in Edinburgh for seven years running.
Who You Are: You are the one who makes it happen. As the duty manager, you take charge ensuring everything runs smoothly across reception, coffee service, and food & beverage operations. You guide the team, solve problems on the fly, and keep standards high. When you are on shift, you are the one who sets the tone and drives the experience.
Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service, and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards, and respond effectively to dynamic operational needs.
We are looking for someone who is:
- Passionate about hospitality and guest experience
- Confident in leading a team and taking ownership on shift
- Professional, reliable, and self-motivated
- Flexible and hands-on, with a willingness to jump in wherever needed
Role and Responsibilities: As a Duty Manager, you will:
- Act as the lead on shift, leading by example and ensuring smooth operations
- Support, motivate, and guide the team to deliver excellence in service and standards
- Take responsibility for health & safety, guest satisfaction, and operational checklists during your shift
- Resolve issues confidently and efficiently, ensuring every guest leaves happy
Front of House:
- Welcome and look after our guests
- Manage check-ins, check-outs, and reservations
- Lead Food & Beverage service (including barista coffee, bar work, food running, and upselling)
- Support and oversee events and guest activities
- Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)
Housekeeping & Building Care:
- Supervise and support the housekeeping team to maintain the highest standards of cleanliness
- Help with linen management, room turnaround, and communal area standards
- Ensure the property is safe, secure, and well maintained
- Report maintenance issues and guest feedback promptly
Benefits & Perks:
- Personal Development Plans: Every team member gets access to a tailored development plan designed to help you achieve your goals.
- Growth Mindset Culture: We embrace curiosity and continuous learning.
- Career Progression Opportunities: From internal promotions to cross-functional moves, we are all about unlocking your potential.
- Learning & Training Access: We offer on-the-job training, leadership coaching and access to external learning opportunities.
- Be Recognised: We celebrate success regularly.
- Free Getaways: Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties.
- Family & Friends Love: Treat them to up to 30% off stays, valid for 7 nights per year.
- Birthday Surprises: Celebrate your big day with a birthday voucher.
- Explore More for Less: Enjoy discounted local tours and free entry to our Lost Close Tour.
- Perks on Shift: Get a free hot drink every shift, plus 25% off all food and drinks.
- Team Time: From social events to team-building activities, we are all about good vibes and great company.
- Give Back: Take a paid volunteering day each year to support causes that matter to you.
- Tips & Rewards: Fair gratuities shared based on shifts.
- Summer KPI Incentives: Earn up to £1/hour extra for smashing performance targets.
- Commissions: Sales commissions for selling tours.
If you think you have what it takes, please send your CV and a cover letter telling us why you would like to join our team.
Duty Manager-Boutique Capsule Hotel in Edinburgh employer: CODE Concepts
Contact Detail:
CODE Concepts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager-Boutique Capsule Hotel in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Duty Manager role.
✨Tip Number 2
Show up prepared for interviews! Research CODE- The CoURT and understand their values and guest experience focus. Bring examples of how you've led teams and handled challenges in previous roles to impress them.
✨Tip Number 3
Be ready to demonstrate your passion for hospitality during interviews. Share stories about how you’ve gone above and beyond for guests in the past. This will show that you’re not just looking for a job, but that you genuinely care about the guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at CODE- The CoURT.
We think you need these skills to ace Duty Manager-Boutique Capsule Hotel in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through. We want to see that you’re genuinely excited about the role and the chance to create outstanding guest experiences.
Tailor Your CV: Make sure your CV highlights relevant experience in leading teams and managing shifts. We love seeing how your past roles have prepared you for this Duty Manager position, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about what excites you about working at CODE and how you can contribute to our high standards of service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CODE Concepts
✨Know the Company Inside Out
Before your interview, make sure you research CODE- The CoURT thoroughly. Understand their values, the guest experience they aim to provide, and what makes them stand out in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service standards. This will highlight your capability to inspire and motivate others.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle dynamic situations. Think about potential challenges you might encounter in a busy hotel environment and how you would address them. Practising these scenarios can help you respond confidently and effectively.
✨Emphasise Your Passion for Hospitality
Make sure to convey your enthusiasm for the hospitality industry and guest experience. Share personal stories or experiences that illustrate your passion and commitment to providing excellent service. This will resonate well with the interviewers and show that you align with CODE's mission.
