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- Tasks: Lead the team and ensure smooth operations in a luxury hostel environment.
- Company: Join CODE- The CoURT, a top-rated boutique capsule hotel on the Royal Mile.
- Benefits: Enjoy personal development plans, free getaways, and discounts for friends and family.
- Why this job: Be part of a dynamic team that values growth, learning, and guest satisfaction.
- Qualifications: Experience in hospitality and team leadership is preferred.
- Other info: Flexible hours, fun team events, and opportunities for career progression await you.
The predicted salary is between 30000 - 42000 £ per year.
Be part of the leadership team at CODE- The CoURT, Royal Mile. We are seeking professional, self-motivated, and enthusiastic individuals to join our leadership team as a Duty Manager in our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CODE- The CoURT. As part of our leadership team, you will take responsibility for being the lead on shift, leading and supporting the team, and ensuring excellence across all aspects of operations. You will inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CODE is known for.
About CODE: CODE offers high-quality accommodation through a mix of private double rooms and multi-share Pod bedrooms in a capsule hotel setting. Our Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top-rated accommodations in Edinburgh for seven years running.
Who You Are: You are the one who makes it happen. As the duty manager, you take charge ensuring everything runs smoothly across reception, coffee service, and food & beverage operations. You guide the team, solve problems on the fly, and keep standards high. When you are on shift, you set the tone and drive the experience. Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service, and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards, and respond effectively to dynamic operational needs.
We are looking for someone who is:
- Passionate about hospitality and guest experience
- Confident in leading a team and taking ownership on shift
- Professional, reliable, and self-motivated
- Flexible and hands-on, with a willingness to jump in wherever needed
Role and Responsibilities: As a Duty Manager, you will:
- Act as the lead on shift, leading by example and ensuring smooth operations
- Support, motivate, and guide the team to deliver excellence in service and standards
- Take responsibility for health & safety, guest satisfaction, and operational checklists during your shift
- Resolve issues confidently and efficiently, ensuring every guest leaves happy
Front of House:
- Welcome and look after our guests
- Manage check-ins, check-outs, and reservations
- Lead Food & Beverage service (including barista coffee, bar work, food running, and upselling)
- Support and oversee events and guest activities
- Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)
Housekeeping & Building Care:
- Supervise and support the housekeeping team to maintain the highest standards of cleanliness
- Help with linen management, room turnaround, and communal area standards
- Ensure the property is safe, secure, and well maintained
- Report maintenance issues and guest feedback promptly
Benefits & Perks:
- Personal Development Plans: Every team member gets access to a tailored development plan designed to help you achieve your goals.
- Growth Mindset Culture: We embrace curiosity and continuous learning.
- Career Progression Opportunities: From internal promotions to cross-functional moves, we are all about unlocking your potential.
- Learning & Training Access: We offer on-the-job training, leadership coaching and access to external learning opportunities.
- Be Recognised: We celebrate success regularly.
- Free Getaways: Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties.
- Family & Friends Love: Treat them to up to 30% off stays, valid for 7 nights per year.
- Birthday Surprises: Celebrate your big day with a birthday voucher.
- Explore More for Less: Enjoy discounted local tours and free entry to our Lost Close Tour.
- Perks on Shift: Get a free hot drink every shift, plus 25% off all food and drinks.
- Team Time: From social events to team-building activities, we are all about good vibes and great company.
- Give Back: Take a paid volunteering day each year to support causes that matter to you.
- Tips & Rewards: Fair gratuities shared based on shifts.
- Summer KPI Incentives: Earn up to £1/hour extra for smashing performance targets.
- Commissions: Sales commissions for selling tours.
If you think you have what it takes, please send your CV and a cover letter telling us why you would like to join our team.
Duty Manager-Boutique Capsule Hotel employer: CODE Concepts
Contact Detail:
CODE Concepts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager-Boutique Capsule Hotel
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Duty Manager role.
✨Tip Number 2
Show up and shine! If you get the chance to visit the hotel or attend an open day, make sure to engage with the team. Demonstrating your enthusiasm and passion for hospitality in person can really set you apart from other candidates.
✨Tip Number 3
Prepare for the interview by knowing CODE inside out. Familiarise yourself with their values, guest experience standards, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their leadership team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Duty Manager-Boutique Capsule Hotel
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about creating outstanding guest experiences and leading a team.
Tailor Your CV: Make sure your CV highlights relevant experience in front of house roles and team leadership. We love seeing how your past roles have prepared you for the Duty Manager position at CODE!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've led teams and handled challenges in previous roles. Make it personal and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the CODE family!
How to prepare for a job interview at CODE Concepts
✨Know the CODE Culture
Before your interview, take some time to understand CODE's values and culture. Familiarise yourself with their commitment to guest experience and high service standards. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Think of specific examples where you've successfully motivated a team or resolved conflicts. Highlight how you can inspire others and maintain high standards, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in dynamic situations. Prepare for scenarios like handling a difficult guest or managing a busy shift. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if CODE is the right fit for you.
