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For Companies At a Glance
- Tasks: Lead the housekeeping team and ensure a clean, welcoming environment for guests.
- Company: Join Code Hostel, a vibrant accommodation in Edinburgh with a friendly atmosphere.
- Benefits: Enjoy personal development plans, free getaways, and discounts for friends and family.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
- Other info: Flexible shifts and opportunities for growth in a dynamic team environment.
The predicted salary is between 20000 - 30000 £ per year.
About Us
Code Hostel, a vibrant and innovative accommodation establishment situated in the heart of Edinburgh, is seeking a dynamic and motivated individual to join our team as a Housekeeping Manager. Our hostel is known for its unique blend of modern amenities, friendly atmosphere, and budget-friendly accommodations, making it a preferred choice for travelers from all walks of life.
Responsibilities
- Assistance in Leadership of Housekeeping Team
- Assist leading the daily operations of the housekeeping department, ensuring all areas of the hostel (guest rooms, public areas, back of house) are maintained to high standards of cleanliness and hygiene.
- Work with the team during core housekeeping times to ensure targets and standards are met and lead by example.
- Improving housekeeping ways of working to drive efficiencies.
- Assign tasks to housekeeping staff, manage schedules, and ensure adequate coverage.
- Conduct regular team meetings and provide training for staff on cleaning techniques, safety protocols, and customer service.
- Communicate with front of house on early check-ins, no shows, late checkouts and other operational necessities.
- Manage weekly, fortnightly, monthly & quarterly deep cleans.
Quality Control & Inspection
- Perform routine inspections of guest rooms, common areas, and other facilities to ensure they meet the hostel’s cleanliness standards.
- Address any issues or deficiencies and take immediate corrective action.
Inventory Management
- Monitor and manage the inventory of cleaning supplies, linen, and guest room amenities, ensuring adequate stock levels at all times.
- Record & log all lost & found accurately.
Compliance with Health & Safety Standards
- Ensure compliance with all hostel policies, health and safety regulations, and legal requirements related to cleanliness, hygiene, and sanitation.
- Implement proper safety procedures for handling hazardous materials and train staff in safe cleaning practices.
- Conduct periodic safety training and drills to ensure team readiness in case of emergencies.
- Conduct Daily Fire Checks.
Guest Satisfaction & Complaint Resolution
- Address guest concerns or complaints regarding cleanliness and housekeeping services promptly and professionally.
- Collaborate with the front desk and other departments to ensure smooth communication and service delivery that enhances guest satisfaction.
- Proactively gather feedback to improve the quality of housekeeping services.
Training & Development
- Encourage skill development, cross-training, and opportunities for career growth within the department.
- Foster a positive and motivated work environment.
Collaboration with Other Departments
- Work closely with the front office and food & beverage teams to ensure coordinated efforts in providing guests with a seamless experience.
- Supporting during breakfast as required.
- Working closely with Maintenance to ensure repairs are logged and dealt with in a timely manner.
Administration
- Linen and chemical stock counts performed accurately.
- Ensure Logit Compliance.
Front of House
- Welcoming and looking after our guests.
- Checking guests in and out.
- Upselling Food & Beverage including making coffees on our Barista Coffee Machine.
- Bar work, Beer, Whisky & Gin Sales.
- Kitchen Assistance - working in the kitchen.
- Food Runner - Assisting with Food Service.
- Events - Running events for guests.
- Resolving any guest comments fully.
- Processing card payments.
- Selling tours and products to make sure our guests have as amazing a time as possible.
- Responding to requests, phone calls, emails and reviews in a friendly manner.
- Accurately filling in all reporting necessary (e.g., lost property, Logit tasks).
Requirements
- Previous experience in the hospitality industry, with a focus on guest services.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with hospitality software and booking systems.
- Enthusiastic about creating a positive and welcoming atmosphere for guests.
Benefits & Perks
- Grow With Us – Development That Makes a Difference.
- Personal Development Plans.
- Growth Mindset Culture.
- Career Progression Opportunities.
- Learning & Training Access.
- Be Recognised.
- Free Getaways.
- Family & Friends Love.
- Birthday Surprises.
- Explore More for Less.
- Perks on Shift.
- Team Time.
- Give Back.
- Tips & Rewards.
- Summer KPI Incentives.
- Commissions.
Schedule
Weekend Availability: As part of our operational needs, we require candidates with availability during weekends. This ensures coverage and contributes to the smooth functioning of our operations.
How to Apply
If you are passionate about the hospitality industry, possess strong organizational and interpersonal skills, and are ready to contribute to the success of Code Hostel, please submit your resume and a cover letter detailing your relevant experience to recruitment@codehostels.com. Code Hostel is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Join us in providing a memorable experience for travelers in the heart of Edinburgh!
Housekeeping Team Lead employer: Code and Destiny Student
Contact Detail:
Code and Destiny Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Team Lead
✨Tip Number 1
Get to know the hostel vibe! Before your interview, spend some time researching Code Hostel. Familiarise yourself with their values and what makes them unique. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housekeeping and guest services. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Show off your leadership skills! As a Housekeeping Team Lead, you’ll need to manage a team. Be ready to share examples of how you’ve successfully led a group or improved processes in previous roles. We love a proactive attitude!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you figure out if Code Hostel is the right fit for you. Plus, we appreciate a curious mind!
We think you need these skills to ace Housekeeping Team Lead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a welcoming atmosphere for our guests.
Tailor Your CV: Make sure to customise your CV and cover letter to highlight your relevant experience in housekeeping and guest services. We love seeing how your skills align with what we do at Code Hostel, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your experiences and skills effectively without unnecessary fluff. This helps us get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re keen on joining the Code Hostel family!
How to prepare for a job interview at Code and Destiny Student
✨Know the Hostel Inside Out
Before your interview, take some time to research Code Hostel. Familiarise yourself with its unique offerings, atmosphere, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Housekeeping Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlighting these skills will make you stand out.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle specific situations related to housekeeping and guest satisfaction. Think about scenarios like managing a busy shift or addressing a guest complaint. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or the hostel's future plans. This shows that you're engaged and thinking critically about how you can contribute to the team. Plus, it gives you a chance to assess if this is the right fit for you!